Information Technology Social Media

Phone 816-***-****

E-mail ******@*****.***

Sean Connors

Objective To work in a customer focused business with a technical edge. To be able to use my abilities in customer service and technology in a customer focused manner. Summary of

qualifications

Working in Helpdesk/Client Services/Analyst roles for 25 years collectively. Work experience 11/17 – Present McCann Systems St. Joseph, MO Audio Visual Technician at Boehringer-Ingelheim

Concierge for campus conferences relating to technology

Setup, operate, maintain and arrange for repair of equipment used to enhance live events, such as microphones, projectors, and sound.

Configure teleconferences using MS Teams.

5/10 – 11/17 American IT Solutions St. Joseph, MO

IT Consultant at Boehringer-Ingelheim

Order, activate, configure, and deliver/ship new cellular devices to end users

Manage Cellular Company/Account Manager Relationships with BIVI and their interests.

Troubleshoot BlackBerry, Android, iOS, BYOD, company phone, MIFI issues. Over 1000 devices in inventory.

Audio/Visual consultant for meeting room technology

Manage IT Termination process for BIVI

08/07 – 4/10 AT&T Mobility St. Joseph, MO

Retail Sales Consultant

Demonstrate, offer and sell AT&T Wireline and Wireless products and services.

Maintain sales quotas on multiple goals including Gross Adds, Opportunities

(adds/upgrades), Features and Accessories.

Point of contact for Customer Service Issues.

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Education

1991 – 1993 Missouri Western State University St. Joseph, MO 2013 - 2015

Bachelors Degree in General Studies

Minor in Music and Musical Theatre

2015 Calvary Chapel Bible College Twin Peaks, CA

Bachelors Degree in Biblical Studies

Emphasis in Youth Ministry/Worship & Outreach

References for Sean Connors

Elizabeth McLenaghan ********@*****.*** 816-***-**** Deborah Sherard ********@*****.*** 816-***-****

Anne Kiske *********@*****.*** 816-***-****

Robert Etherton **************@*****.*** 816-***-**** Brian Free **********@*****.*** 816-***-****

Certifications:

Extron AV Associate Certification

Avixa AV Technologist Certificate

Non-Profit and Civic Boards:

Something Else Cabaret, Inc. Founder/President (12 years) STJ CHS Choir Boosters, Inc. President (9 years)

St. Joseph Human Rights Commission Past Chairperson (2 years) Midland Empire Equality Coalition Past President

St. Joseph Youth Chorale Past President