Call Center Customer Support

Saba Siddiqi

*** ***** ****** *******, **, *****

+1-214-***-**** *************@*****.***

About me:

A motivated and customer-oriented professional with a focus on quality who has demonstrated expertise in customer satisfaction, sales administration, and records management. Aiming to leverage my skills to successfully fill the role at your company. Experience:

Live Reps Call Center — Inbound/Outbound Representative October 2023 – May 2024

Successfully executing outbound and inbound calling for different campaigns.

Utilizing effective communication and persuasion techniques to engage with the potential clients and promote products and services.

Demonstrate strong product knowledge to address customer inquiries and provide accurate information.

Maintaining detailed record of calls and worksheets for tracking and analysis. STONEBRIDGE ROOFING, TX— Customer Support Representative November 2019 – April 2023

Conferring with customers by telephone to provide information about products or services, taking orders, or obtaining details of complaints.

Keeping records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Checking to ensure that appropriate changes were made to resolve customer’s problems.

Referring unresolved customer grievances to the designated department for further investigation.

Collaborating with the sales teams to identify potential upselling opportunities, leading to an increase in customer revenue.

STONEBRIDGE ROOFING, TX — Inbound / Outbound Sales Representative January 2018 - October 2019

Contacting businesses or private individuals in order to solicit sales of goods or services.

Delivering prepared sales talks, reading from scripts that describe products and services.

To persuade potential customers to purchase a product or service.

Explaining products or services, and answering questions from customers.

Answering calls from potential customers who have been solicited through advertisements.

Scheduling appointments for sales representatives to meet with prospective customers

Skills:

Decision Making

Communication Skills

Time Management

Customer Service

Ability to Work Under Pressure

Ability to Multitask

Ability to Learn Quickly

Contact this candidate