Business Analyst Information Technology

RESUME – Reggie Carter

Mobile #: 951-***-**** – Email: ****************@*****.***

Maylorra – Inventory Process Analyst * From 03/04/2024 – Present/Temporary

Job Responsibilities:

1.Responsible for having a working knowledge of Office 365 and required to support the various applications within

2.I am thoroughly familiar with Windows 10 and Windows 11

3.Responsible for Onboarding and Off-boarding clients, both internally and externally

4.Receive incoming shipments on behalf of customers

5.Ability to effectively and efficiently log issues into Salesforce, JIRA and MS Teams for tracking and reporting

6.Fulfill each assignment per exact instructions provided by clients

7.Fulfill orders promptly and without delay; being respectful of deadlines

8.Empowered to propose process improvement and workflow enhancements

9.I have impeccable communication skills and I’m able to communicate clearly and concisely in both written and verbal communication

Cetera Financial Group - Workflow Analyst * From 06/2014 – 01/2023

Job Responsibilities:

1.Responsible for supporting digital workflows and imaging systems that are utilized by the operation teams, Supervision, and Compliance departments within Cetera along with their Broker/Dealer affiliates

2.Analyzed, designed, helped to develop, and document new or enhanced functionality

3.Served as project leader responsible for guiding end-users through programming, testing, and implementation

4.In addition, I provided ongoing support by way of maintenance, troubleshooting and training

Founders Credit Union – Business Analyst * From 12/2013 – 01/2014

Job Responsibilities:

1.Actively facilitate IT technical meetings with the business and cross organizational team members

2.Understood the goals of the business to facilitate interactions with users and technical resources during analysis, requirements gathering and other initiatives

3.Understood the processes within the various areas of Information Technology and the business

4.Followed good meeting practices, kept a clear record of meeting agenda and schedules

5.Promoted an understanding of business processes and requirements within the IT team

6.Facilitated projects assigned to various teams from business owners and Information Technology

GMAC Executive Processing – Business Analyst * From 01/2013 – 12/2013

Job Responsibilities:

1.Responsible for assisting end-users with system issues, including network configuration and improving network infrastructure

2.Helped to implement network strategies alongside the entire technology team to boost the system's efficiency and optimal performance

3.Created resolution reports for reference and wrote recommendations to prevent system defects and inconsistencies

4.I also assisted in handling network installations and upgrades

Bank of New York Mellon – Business Analyst/IT * From 09/1993 – 09/2009

Job Responsibilities:

1.Helped design, deploy and test external computer programs

2.Facilitated the implementation and deployment of in-house software

3.Maintained current and new in-house programs

4.Kept abreast of security issues with the server and operating systems

5.Analyzed and extracted data from several databases upon upper management’s requests

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