Customer Service Data Entry

Princess Arcano

South Bend, Indiana ***** 574-***-**** *********@*****.***

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Summary

Noteworthy Documentation Specialist, Administration and Banking Coordinator, excelling in process improvement, compliance, transaction facilitation, problem-solving and exemplary stakeholder service. Holds a Bachelor of Science in Information and Communications Technology. 8+ years' tenure at Hyundai Car Dealership, complemented by extensive experience in banking, credit coordination and collections. Proficient: English, Cebuano and Filipino/Tagalog. Skills

Data Analyzing and Visualization

Customer service satisfaction

Negotiation

Data Entry & Data PrivacyInterpersonal Communication Database Management Systems

Meticulous

Trilingual: English, Cebuano and Filipino/Tagalog

MS application

Basic Adobe Photoshop

Computer Literacy

Digital Organization

Adaptability & Inclusivity

Innovation

Mortgage Processing

Community Engagement/Events

Team Leadership

Collaboration

Collections and Loans

Integration

Team Building

Negotiation

Document Drafting

Inspirational Leadership

Goal Achiever

Positive Interactions

Editing and proofreading

Experience

DOCUMENTATION SPECIALIST 01/2013 - 11/2021

Hyundai Cebu Group - Philippines

Multifaceted Account Management: private label and co-brand credit cards, installment lending and buy now, pay later

TELEPHONE OPERATOR 02/2014 - 01/2015

Hyundai Cebu, Inc. - Cebu, Philippines

Took messages from callers and accurately relayed details to intended staff. Handled incoming and outgoing calls according to standard operating procedures. Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service. BANK COORDINATOR

Hyundai Cebu Group - Philippines

Transactions: successfully reduced bank transaction times, enhancing customer satisfaction and operational efficiency

MORTGAGE PROCESSOR

Hyundai Cebu Group - Philippines

Enhanced Readiness: administered loan processing, verifying/entering borrower info into system, following policies COLLECTION

Conducted Retroactive Billing and Invoice Management: collected full payments for all outstanding balances Education and Training

Cebu Technological University - Cebu City Philippines Bachelor of Science Information and Communications Technology, 03/2014 Websites, Portfolios, Profiles

LinkedIn Profile

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