Customer Service Representative
Resume:
ANGELA BURROUGHS
*********************@*****.***
Career Objectives
"Seeking a position as Leading Representative where I can be most effective in helping other personnel assist clients and provide quality customer service and care. With a commended level of dedication, motivation and enthusiasm in performance.
Summary of Qualifications
Nineteen years management level work and food safety experience within restaurant industrial, fifteen years work skills as customer service representative, and five years as Community Specialist and Child Liason. Work History
FOX26/ AIG, Houston, Texas
Receptionist May 20, 2014
Answered multiline telephone.
Greeted and assisted guest to destination
Managed incoming and out going packaging and mail. Vertified and processed incoming visitors.
Document activities with attention to detail.
Prioritize multiple tasks.
Utilize copiers and printers experience with word processing and excel Azleway Children Services, Humble, Texas
Child Advocate May 03, 2010
Provide assistance in crisis.
Document weekly behavior.
Partner with agencies to ensure treatment plans are implemented Provide corrective life experiences
Arrange and provide transportation and support for medical,dental visit. Promote and support a positive and non- judgmental structured environment Comply with licensing policy and procedures
Dollar General, Houston, Texas
Asst.Manager Jan 28, 2011 - Jan 04, 2014
Responsible for daily operation of company access ensure customer service is delivered on a consistent basis. Process weekly invoices and purchase orders.
Trained staff on company policy and procedures
Responsible for marketing/ planagrems ensuring the safety of employees and customers. Balanced and processed store deposits daily.
Jack in the Box, BAYTOWN, Texas
Restaurant Manager May 03, 1990 - May 07, 2010
Managed the daily activities of the restaurant to achieve the goals of the company including sales & profits and internal service such as hiring, training, evaluating and monitoring of staff and customers. Education
Houston Community College, Houston, Texas
3+ years college, technical or vocational school
Major: Health Human Service S.W.
Minor: L.C.D.C
GPA: 3.0
Marque, Houston
High School Diploma/GED
Forest Brook High School, Houston, Texas
High School Diploma/GED
GPA: 3.8
Training
Learning Disabilitites,Improving special Education May 15, 2015 - May 15, 2015 National Education for Mental Health
Report investigate the needs of children in care to improve educational outcome.Identifying special needs students. Trauma,SIDS,CPR,First Aid,P.A.P.H.Psychotropic Med Feb 11, 2015 - May 11, 2015 Texas Depth Health and human Service
Description on first aid and procedures for correcting a hostile situation . How to detect a sign of a stroke.
Identify different medication for different level of behavior. Caring for the child at different levels of life experiences. Practical Theology Jan 05, 2008 - May 05, 2008
International Seminary
Occupational License or Certification
Community Maltreatment/ASA. Human Service Certification Expires: Mar 23, 2016 Houston Community college, Houston, Texas
Practical Theology Certification Expires: May 05, 2013 International Seminary, Houston, Texas
Computer Skills
Typing Speed: 25 Words Per Minute
• EMail Software (Outlook, Thunderbird, etc)
• Internet Browser (Internet Explorer, Firefox, etc)
• Peripheral Devices (Scanners, Printers, etc)
• Personal Computers
• Word Processing Software (Word, WordPerfect, etc) Language Skills
English - Excellent ( Read Write Speak )
Spanish - Fair ( Read Write Speak )
Additional Skills
Trained in motivational interviewing that empowers the community overcome life obstacle. Certification in chlid and adult maltreatment also certified with 60 hours of training for fostering children in the custody of T.D.F.P.S. Driver's License
Class C - Standard Driver's License
References
Teresa Morrison
Mentor
Jack in the Box
Shateria Stephens
Employee
Jack in the Box
*********@*****.***
Elnora King
Supervisor
Eric Boutique
*********@*****.***
Synteria Ross
Co/Worker
Polaris Restoration
Tyechia Enriquez
case support
Azle way Boys Club
Contact this candidate