Customer Experience Service Consultant

Current Employment

Service Consultant: Bell Audi, Edison NJ: 2014-Present

Responsible for managing team of technicians, receptionists, greeters, and valet drivers on a day to day basis: steering high worker productivity, scheduling and organizing appointments, allocating automotive parts and human capital to fulfill work orders, overseeing entire customer experience.

Achieved high customer satisfaction through heavy multitasking, and problem solving in a team based setting.

Focused on large volume sales quota, contributing to highest grossing Audi service centers in the country: Team of 6 consultants responsible for approximately $1.1 million in sales per month, and personally $210,000 a month.

Implemented new software: interconnecting service consultants, automotive technicians, appointment coordinators, and parts department to better manage work flow and update information in real time.

Managed fleet relations with large corporate customers (i.e. Johnson and Johnson, Wheels Inc.) to deliver high-valued and punctual service to high-powered executives.

Enhanced organization by accomplishing new and different customer requests; exploring business opportunities to better serve customers, expedite requests efficiently, and improve overall customer experience.

Recognized as a top Service Consultant by Audi of America “Audi Winner’s Circle", as measured by J.D. Power CSI (customer satisfaction index) and SSI (service satisfaction index).

Previous Position

Audi Brand Specialist: Bell Audi, Edison NJ: 2011-2013

Responsible for helping increase company sales and profitability: Personally, accounting for roughly $5.2 million in sales revenue and $250,000 gross profits per year, and contributing the top Audi sales team in the northeast region and third in the nation.

Interacting extensively with online sales, quantifying and qualifying potential sales opportunities, and supporting various marketing activities

Managing B2B relationships and leads generated from outside prospecting

Researching and acquiring target prospect lists, responding to inbound sales leads, and helping to develop direct and indirect marketing campaigns

Education

Kean University, College of Education (Graduation: 2010)

Major: History Certification: Secondary Education GPA: 3.65

Lambda Alpha Sigma Honor Society for Academic Excellence

Kappa Delta Pi International Honor Society in Education

Phi Alpha Theta Honor Society in the Field of History

Kean University Dean’s list 2008, 2009, 2010

Westfield High School (Graduation: June 2005)

Inducted into the National Honor Society in 2004

Varsity Letters in Cross-Country, Wrestling, and Lacrosse

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