Project Management Customer Service
Resume:
DAVID BEEKMAN
973-***-**** *************@*****.*** linkedin.com/in/dave-beekman-48157/
IT Leader
Architecture Development Management Support
Accomplished, versatile IT leader with a proven track record of delivering successful business solutions with an emphasis on customer service. A gifted communicator able to tailor a message to fit the audience.
Trustworthy colleague who seeks to build productive, collaborative relationships with all members of the organization including external partners and vendors.
Resourceful, tenacious problem solver who can think outside the box.
Main Skills
Main Skills
High level skills
Technology skills
Familiar with
Operating Systems: Windows, Linux, Docker, Containers. VMware
Development: .NET including .Net Core, C#, VB.NET, and, Soap based Web Services, SOAP, REST, XML, XSLT Java, /JSON JavaScript,
Java, JJDBC, Object orientation, Spring Dependency Injection
Web Servers: IIS, Tomcat
Cloud: Azure, AWS
CRM: Microsoft Dynamics
Business Process Management
Document Management: SharePoint
Networking & Cyber Security: Network Security, Firewalls, Application Security. Identity Management, Federated Security, Active Directory, LDAP, MFA, Zero Trust, F5 Load Balancing, Cisco Secure, Firewalls Workload, Digital Certificates, Microsoft Clustering
TCP/IP, Wireshark, Message Queues
Application Life Cycle: Full SDLC with Agile, waterfall Scrum, and, Azure DevOps
Application Performance Monitoring: Dynatrace
ITIL: ServiceNow
Familiar with TOGAF, UML, Solution Architecture, Test driven Development Domain Driven Design, and Design Patterns
Databases: SQL Server, Oracle. Experienced in Database design, Performance and index tuning
Employment/Professional Experience
Fiserv, Berkeley Heights, NJ
Sr Application Support Professional 09/2023 - 5/2024
Major incident Manager
Responsible for overseeing Incident Management bridge calls and sending Status updates to key stakeholders. Ensuring Proper ITSM processes were being enforced. After the incident was resolved documented key information on the incident including Total impact., root cause, means used to Remediate the incident, teams involved in remediation and incident duration, and contributing factors.
Axis Insurance, Berkeley Heights, NJ
Assistant Vice President 03/2011 – 12/2022
Technical lead for the Insurance segment of the company. Responsible the for architecture, development and support over a portfolio of 75 of global applications. Ranging from custom built solutions on a Microsoft Stack to COTS and SaaS applications.
Supported integration to corporate systems including Finance and BI.
Managed a staff consisting of employees and consultants both on and off shore.
Responsible for solution architecture on major changes and addressing nonfunctional requirements.
Drove ITIL base processes for incident, Change, and Problem management.
Avotus corporation, New Providence, NJ
Solution Architect 09/2009 – 03/2011
Set Technology Road Map for Avotus' customer-facing web-based products
Directed product feature roll out and was responsible for the overall design.
Delivered new releases on time and budget.
Designed custom solutions for large clients.
FYI Business Solutions, Parsippany, NJ
Senior consultant/Solution Architect 09/2007 – 09/2009
Created new applications or enhanced existing applications for high profile clients in a variety of industries including KPMG, Prudential, Sirius XM, John Wiley & Sons, and Novartis.
Responsible for Business analysis, Requirements, design, development, schedule, and deliverables.
CIT, Livingston, NJ
System Architect 04/2001 – 08/2007
Established web architecture for one of CIT’s Commerce platforms
Set web application standards and guidelines
Developed common subsystems which were reused across all applications which provided standardization and reduced technical debt.
Migrated Legacy Power Builder Applications to Microsoft .NET
Created web service security standards and provided example code for use with business partners
Helped to establish good development security standards and reviewed code.
Click4.COM, Roseland, NJ
Solution Architect 05/2000 -04/ 2001
IT Support manager for servers, networking, and telecom
Co-designed and developed the sales team’s internal website.
Built custom java script library to support features and increase sales team productivity
EDUCATION AND Awards
State University of New York at Oswego
Training
(TOGAF Certification Pending)
SCRUM
CYBER SECURITY
DOCKER &KUBERNETES
CONTINUOUS DELIVERY
BA in Computer Science
CIT Group Technologist of The Year – Awarded by the CEO and CIO
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Management: Experienced in managing Projects, Portfolios of Applications, and a variety of technology teams. More than willing train and mentor staff. Ensuring proper standards, policies, and procedures were followed.
Business Relationships: Experienced in Business Analysis and able to learn and address the requirements and concerns of business users and partner with them for both short- and long-term goals.
Support: Led ITIL based service Management functions including Incident, Change, and Problem management. Guided complex deployments that covered multiple applications. Directed infrastructure projects to move applications to Cloud providers, upgrade platforms, and enhanced security. Worked with Senior IT management to establish ITSM processes
Design, Development, and architecture: Familiar with TOGAF, UML, Solution Architecture, and Design Patterns. Can contribute to architecture or follow Architecture team’s lead. Checks to confirm if that proposed change will not adversely impact nonfunctional requirements.
Management: Experienced in managing Projects, Portfolios of Applications, and a variety of technology teams. More than willing train and mentor staff. Ensuring proper standards, policies, and procedures were followed.
Business Relationships: Experienced in Business Analysis and able to learn and address the requirements and concerns of business users and partner with them for both short- and long-term goals.
Contact this candidate