Customer Service Direct Support
Resume:
Jada Cruz
Binghamton, NY *****
**********@*****.***
PROFESSIONAL PROFILE:
Current liberal art services major with experience in customer service, self-motivated with ambitious to growth and advancement; high energy problem solver committed to excellence; extremely effective and personable leader who exceeds expectations at every turn; build clients’ relations and provides quality customer service; mature individual who relates, appreciates, and embraces diversity.
EDUCATION:
TOMPKINS CORTLAND COMMUNITY COLLEGE, DRYDEN, NY
Associate of liberal arts degree
Major:Early Childhood Develoment
Expected Graduation Date: June 2020
GPA: 3.0
PROFESSIONAL HISTORY:
05/18/2023-08/23/2023
Broome Developmental Center, 249 Glenwood Rd, Binghamton, NY 13905 - Direct Support Assistant
● Take individuals vitals/ Weight
● Full Showers
● Med passes
● Take individuals on outings/ Day Programs
● Cook dinner/ prepare for bed time
10/18/2022- 1/5/2023
Susquehanna Nursing And Rehabilitation, 282 Riverside Drive Johnson City, New York 13790 - Certified Nurse Assistant
● Take residents vitals
● Bed bathing/ full showers
● Help residents swallow medicine
● Answer call bells
● Documentation of residents diet
08/11/2021 - 10/11/2022
Bedford Stuyvesant Family Health Center, 1456 Fulton Street Brooklyn, NY 11216 - Medical Receptionist
2
● Verifying Insurances
● Scheduling Appointments
● Return Patient Phone Calls Regarding Rescheduling/Form Pickups 10/09/2018- July 2020
Dig Inn, 1319 1st Avenue New York, NY - Assistant Manager
● Assisted and handled customer sales transactions
● Coordinated and maintained general floor displays and floors
● Supported and assisted online clientele with general inquiries, inventory and product Knowledge of warranties/guarantees and product delivery. Computer Skills
● Proficient knowledge of computer and software (Microsoft Office Products).
● Excellent telephone communication skills
● Strong organizational and planning skills
Contact this candidate