Customer Service Delivery Driver
Resume:
Tsering Chopal
Brooklyn NY *****
Objective: Dedicated and customer-focused server with 5 Years of experience in the hospitality industry. Skilled in delivering exceptional service, managing high-volume tasks, and fostering a welcoming atmosphere for patrons. Seeking to contribute my expertise to a dynamic team and provide memorable dining experiences. Experience:
Delivery Driver Silver RICE OCT 2021- DEC 2022
● Executed timely and accurate delivery of packages to residential and commercial addresses, ensuring customer satisfaction.
● Maintained a high level of professionalism and excellent customer service, resolving any inquiries or concerns promptly.
● Demonstrated strong knowledge of local routes and traffic patterns, optimizing delivery efficiency and reducing travel time.
● Utilized electronic devices and software to track deliveries, update shipment statuses, and maintain accurate records.
● Ensured adherence to company policies, safety regulations, and traffic laws, prioritizing the well-being of self, customers, and other road users.
DOORDASH Delivery Driver Independent Contractor [2018-2021]
● Efficiently picked up and delivered customer orders while maintaining a high level of accuracy and timeliness.
● Demonstrated exceptional customer service skills, resolving inquiries and concerns promptly.
● Utilized navigation tools to plan the most efficient delivery routes, resulting in improved delivery times.
● Consistently met and exceeded performance metrics, ensuring customer satisfaction and positive ratings. OOTOYA CHELSEA SERVER -07/2022 TO 07/2023
● Greeted and seated guests with a warm and friendly demeanor, ensuring their comfort and satisfaction throughout their visit.
● Took accurate orders and transmitted them to the kitchen promptly, minimizing wait times and ensuring order accuracy.
● Collaborated closely with the kitchen and bar staff to ensure timely delivery of food and beverages, resulting in positive guest feedback on service speed.
● Adapted to special dietary requirements and allergies, communicating effectively with the kitchen to provide a safe dining experience for all guests.
● Managed cash and credit card transactions, processing payments accurately and efficiently.
● Resolved guest complaints and concerns promptly, demonstrating strong problem-solving skills and ensuring guest satisfaction
Hangawi server 2023-Present
● Assisted in training new servers, sharing best practices and helping to onboard new team members. Skills
● Excellent customer service and interpersonal skills, resolving issues with professionalism.
● Exceptional customer service
● Menu knowledge and recommendations
● Upselling techniques
● Table management
● Problem-solving
● Team collaboration
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