District Manager

CONTACT

Address : Long Beach, California *****

Phone : 562-***-****

Email : *********@*****.***

SKILLS

• Operational Efficiency

• P&L Administration

• Problem Anticipation and Resolution

• Finance and Accounting Oversight

• Management Training

• Human Resources Oversight

• Business Leadership

Performance Monitoring and

Evaluation

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LANGUAGES

Spanish

Native or Bilingual

PROFESSIONAL SUMMARY

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

WORK HISTORY

District Operations Manager, 07/2019 to Current

H&R Block - Los Angeles

District Manager Of Operations, 06/2016 to 11/2018 Axcess Financial

Hire and provide leadership for assigned Operations Admin and Operations Specialists by setting and managing against performance goals, coaching, and providing development opportunities

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• Manage labor and productivity to budget and business demand Support District General Managers through consistent and effective communication, providing updates on all operations initiatives and known issues

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Manage office readiness, partnering with Lead Field System Technicians to facilitate office readiness planning, location set up and tear down, real estate projects and office upgrades

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• Ensure all supplies are available to assigned offices Execute planograms, ensuring office standards are consistently met and managing supply ordering and distribution

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Prepare for Hiring and onboarding (Ready to Serve) by assisting with hiring fairs and recruitment events

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Track and resolve issues with hiring status, offer letters, pay rate exceptions, I-9 compliance, training

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• Developed processes to save on costs and prevent losses

• Translating regional business goals into district goals

• Driving and delivering district sales and profit Enhanced regional branch performance by implementing proven management processes to increase revenue.

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• Coaching and developing store managers

• Managing cash in line with company procedures

• Monitoring daily and weekly business activity against business targets Taking all possible steps to provide a safe working environment to comply with company policies

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• Preparing, reviewing and reporting on budgets and expenditures

• Completing all Human Resources administration as and when required Monitoring the appearance of stores and ensuring that they meet company standards

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JESSICA BARRERA

District Manager, 06/2013 to 06/2016

Gamestop

Store Manager, 01/2007 to 06/2013

GameStop - Los Angeles

• Supervised payroll hours

• Interviewing, hiring, coordinating and disciplining store managers

• Conducted weekly conference calls.

• Developed processes to save on costs and prevent losses.

• Suggested corrective services to handle customer complaints. Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.

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Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.

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Boosted bottom-line profits by devising and optimizing effective sales and merchandising programs.

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Improved operational standards, personnel moves, and merchandising strategies.

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Assist customers in all aspects of the store service including handling complaints and inquiries

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• Ensured banking in managed efficiency cash and receipts are reconciled

• Managed weekly inventory

• Coordinates sales promotions and provide sales targets. Attracted new clientele and developed customer relationships by hosting product-focused events.

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Produced reports outlining financial data to assist management with making strategic plans and operational decisions.

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Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

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• Approved regular payroll submissions for employees.

• Rotated merchandise and displays to feature new products and promotions. Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.

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• Reconciled daily sales transactions to balance and log day-to-day revenue. Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.

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Managed inventory control, cash control and store opening and closing procedures.

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• Completed point of sale opening and closing procedures. Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

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EDUCATION

School Diploma

High School Diploma

South Gate High School - South Gate, CA

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