Customer Service Research Associate

ROSIE HENDERSON

**** ***** ***** ***., *******, CA 94589 ***********@*****.*** 707-***-****

SUMMARY OF QUALIFICATIONS

Sharp, innovative, quick learner; Internet applications; Keyboarding 45 wpm Punctual, reliable, conscientious and honest Attention to details; Customer service oriented, Ability to work independently as well as within a team.

EMPLOYMENT HISTORY

Research Associate, St. Vincent de Paul, Rohnert Park. Researched and priced collectibles via internet. Provided customer service. Sorted and merchandised clothing on sales floor. Position was temporary.

Sign Displayer, Signtech, Petaluma Responsible for setting up and removing advertising signs Followed up on and replaced signs when necessary.

Appointment Setter, Cross Check, Rohnert Park Sept 2002 – Nov 2002 Contacted merchants nationwide to promote Cross Check’s services and benefits Set up initial sales appointment for sales representatives.

Customer Service Representative, Cingular Wireless, Atwater Oct 2000 – Jan 2001 Provided customer service for issues such as: billing, activation, account reconciliation, service plan updates, payments, number changes and cancellation of services.

General Operator, GC Services, Riverbank Aug 2000 – Oct 2000 Answered and connected customers phone calls to recipients worldwide

Nov 2011 – Jan 2012

May 2011 – Dec 2011

EDUCATION

Certified Medical Assistant, front and back office; Summit Career College, Colton, CA.

Completed in 2002.

Certified General Office Clerk; Inland Empire Job Corps Center, San Bernardino, CA. Completed in 1985.

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