Data Center Support Specialist
Resume:
TIMOTHY BROWN
Lavergne, TN 37086
Hm 615-***-****
***********@*****.***
1
Initiative-taking, motivated, and experienced Technical Support Specialist with a passion for data center operations is seeking to join a dynamic organization in Tennessee desiring to hire a dedicated professional with technical proficiency and a solid understanding of data center operations with invaluable experience in Rack and Stack, Cisco systems and equipment, having a strong understanding of network cables and configurations, and 10+years’ experience and knowledge of numerous IT systems, networks, and platforms; possessing strong physical capabilities to handle the demands of equipment movement and is immediately available to work on location and collaborate effectively with any team.
BNY MELLON DATA CENTER SERVICE (DCS) TENNESSEE PROCESSING CENTER (TPC) Lead Production Services Infrastructure Support Analyst / Data Center Services Engineer 2020 - 2024
Performed Rack and Stack of all Server and Network gear including low voltage CAT5, and CAT6 and fiber optic cable.
Overseeing all issue escalation and acting as a primary source of contact for all escalation issues to the stakeholder community.
Utilize applications such as Service Now (SNOW) to assign and execute incidents, RFC, and CTASK tickets.
Degauss media drives and tapes to prepare them for pick up for Iron Mountain.
Maintain an RMA spreadsheet for packages received. CHANGE HEALTHCARE – AIRPARK EAST
Incident Management Analyst / Data Center Services Engineer 2015 - 2020
Monitored alerts, create incident reports, run diagnostics and analysis to determine the application being affected and severity of impact to the business operations.
Receive and respond to customer service requests via phone and/or email with the ability to utilizing Cisco Webex and Microsoft Teams to engage next level tech support when required.
Conduct and create standard operation procedures (SOP) for various operations.
Troubleshoot account connectivity using NetX and Master Monitor. CHANGE HEALTHCARE (FORMERLY EMDEON)
TPL Recovery Analyst / Billing Collections Specialist 2014 - 2015
Produce detailed reports, correspondence notification for use in cost avoidance and recovery of Medicaid funds and expenditures.
Perform research, analyze, and evaluates program and policy issues related to Medicaid TPL.
Create Batch ID’s for posting in MMIS.
Perform Recovery Reports of created Batch ID of claims.
Utilize an in-house application (TPL Assist) to review, modify, save denied claims. TIMOTHY BROWN
625 Ronnie Erwin Lane
Lavergne, TN 37086
Hm 615-***-****
***********@*****.***
2
CORE QUALIFICATIONS / SKILLS
Experience with Cisco Hardware, Networking, And Configurations.
Installed Cisco catalysts WS C6509 or any series of chassis. Trace Cisco Access wireless points to find what devices are connected to it. Connect fiber cable and network cable (copper) to Cisco N5K Nexus. Installed firewall K9 and ASA devices in cabinets.
Ten (10) years+ of experience in computer hardware, software, applications programming, user or system requirements analysis,
The ability to lift 50+ pounds and move large and comfortable with the physical demands of handling and relocating server hardware.
A team player with strong interpersonal skills capable of working well with employees and vendors.
Proficient in populating and configuring server equipment and experienced with server setup, hardware installations, and basic troubleshooting.
Technically proficient in Microsoft Office Suite, including SharePoint, Visio and Project.
Experience working with VMware, Servers (Linux Red Hat, Fedora), SQL Server 2008r2, Cisco Routers and Switches.
Experience working with hardware equipment such as client servers, printers, VoIP, cabling and telecommunications devices.
Excellent communication, writing, presentation, and documentation skills. EDUCATION
ITT Institute
Bachelor’s Degree – Internet System Security 2015
Strayer University 2010
Associate Degree – Information Systems
National College of Business and Technology 2002
Certificate – Computer Operations Application
ACADEMIC PROJECTS
Installation and configuration of VMWare on Linux servers, desktop and external drives
Installation and configuration of routers, switches, servers, PC, and VoIP phones, UNIX
Configuration of:
o OpenSSh and CUPS on Linux Server
o Grub to boot CLI
o Mail Server’s name in DNS
o LDAP Server
o NFS (on Server and Client side)
o Samba (on server and Client side)
o Fedora DHCP Server, and CUPS
o Network models using packet tracer
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