Administrative Assistant Restaurant Manager

Laura Serra

ZION, IL 224-***-**** *************@*****.***

Objective

To maintain a safe work environment for employees and customers. Ensure spill kits are stocked. Block off all areas that need cleaning with proper safety equipment. Experience

Home Depot Garden center Deerfield2003-2005

• Trained employees how to read hazardous labels

• Followed up on all employees and their Hazmat training.

• Improved product recommendations and increased sales

• Answered all customer questions and explained how to use hazardous products

• Kinnect Training Hazardous Chemical awareness

• Performed daily staff meetings about safety

Brightstar Libertyville2006-2007

• Phone triage

• Safety disposed damaged or leaking batteries

• Graded phones to resell them

• Cleaned phones and repaired as needed

Administrative Assistant J.S Landscaping2008-2011

• Assist in overseeing the reception area to ensure effective telephone and mail communications B both internally and externally to maintain good communication.

• Manage and document client accounts from the point of sale through revisions to final billing and collections.

• Microsoft Products: Word, Outlook, Excel.

• Boss LM

• Salesforce.

• Trilingual, Italian, Spanish, English.

General Manager Just Like Italy2011-2014

• Teamwork. Meetings.

• Problem solving.

• Scheduling

• Hiring

• Budgeting and sales

• Coaching employees

• Preparing invoices

• Working with vendors

• Communications.

• Marketing and promotional work

• Providing excellent customer service

• Transparency

• Accountability.

Restaurant Manager Red Lobster2020-2022

• Helped resolve all Coworker issues.

• Hired all new restaurant staff.

• Build relationships with coworkers.

• Schedule all front of house staff

• Entered invoices.

• Ordering and receiving.

• Dealt With all customer inquiries.

• Communicated with kitchen staff.

• Opened and closed restaurants.

• Ordered and stored cleaning chemicals

• Ensured correct labeling on chemical spray bottles Restaurant Manager Outback Steakhouse2022-2024

• Hired all new restaurant staff new line Build relationships with coworkers.

• Scheduled all front of house and back of house staff.

• Entered invoices new line Order and receiving.

• Dealt with all customer inquiries.

• Communicated with kitchen staff and ensured communication with front of house.

• Open and closed restaurant.

• Performed all duties required.

• Filled cleaning chemicals

• Ensured correct labeling of all hazardous chemicals

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