Customer Service Associate
Resume:
E D U C A T I O N
C O N T A C T A B O U T M E
W O R K E X P E R I E N C E
ANNA PUELLO-GONZALEZ
S K I L L S
SUFFOLK UNIVERSITY
Excel Spreadsheets
Multi-Tasking
Customer Service
Cash Handling
Critical Thinking
*******-********@**.*******.***
Boston, MA
SERVICE ASSOCIATE
SECURITY
CUSTOMER SERVICE REPRESENTATIVE
Eastern Bank Boston,MA (2023-Present)
Suffolk University Boston, MA 2021-2022
Dennis K. Burke Taunton, MA (2018-2020)
Always alert and focused on their surroundings
Assist the students, staff, and communities issues with urgency CCTV monitoring always
Answer all calls and questions regarding accounts and account set up
Set up accounts for any customer in the New England and New York region
Provide product knowledge to customers such as different fuel and lubricants
Calculate pricing for non and existing customers based on Eager and personable finance undergraduate with experience as a customer service associate for a major regional bank. Currently pursuing a Bachelor's degree in Accounting, expecting to graduate in Spring 2026. Bring a strong analytical, technical, and communication skill set from both academic and professional experience. Reliable work in fast-paced branch banking environments serving hundreds of retail, small business, and corporate customers. Handles a high volume of transactions with accuracy and according to compliance regulations. Excels in quickly building rapport with customers and assessing financial needs. Asked to take on additional responsibilities due to strong performance. Passionate about contributing quantitative analysis and customer service skills to a business team after graduation.
Customer service skills - Ability to greet customers, discover their needs, and provide excellent service with a friendly demeanor.
Cash handling skills - Ability to accurately handle cash transactions both for deposits and withdrawals.
Technical skills - Proficient use of the bank's software and systems for tasks like opening/closing accounts, updating customer information, processing transactions, referring customers to specialists, and more. Familiarity with online banking applications.
Incoming and outgoing wires
C E R T I F I C A T I O N
PUBLIC NOTARY
Expires 09/06/2030
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