Field Service Engineer

Jerry Jackson

**** **** **** ** ******* TX, *****

Email: *************@*****.***

Phone: 318-***-****

Education

Bachelor of Engineering and Science, November 2014 Louisiana Tech University, Ruston, Louisiana

Biomedical Engineering with a concentration in Computer Science Work Experience

Alpha Source Group June 2023- Present

Field Service Engineer

• Perform scheduled maintenance, calibrations and/or modifications on bone density machines.

• Document and maintain accurate records of all inspections, repairs, adjustments, etc. performed on all equipment.

• Prepare and obtain documentation and installation certifications as required by the company, customer, FDA and/or state regulatory agencies.

• Responsible for working knowledge of current Service Software.

• Respond to Support Services when calls are dispatched.

• Schedule with customers for appropriate service response times to meet contractual obligations.

• Complete service reports including Preventative Maintenance documents and submitting them within the established guidelines of the department.

• Request and/or orders necessary repair parts according to established procedures and contract relationships.

Diligent Robotics March 2020-June 2023

Clinical Engineering Robot Operator

● Design and develop test frameworks, test tools, and automation for complex, robotic systems for the Engineering team.

● Ensure code is tested at the appropriate level (unit vs functional, or API vs UI), reducing unnecessary test cases, intermittent failures, and increased execution time. Define, implement, and analyze metrics to determine test effectiveness and the overall quality of software.

● Executing Load testing and performance testing, including debugging, issue identification, submitting detailed bugs, and load/performance test-script issue resolution.

● Troubleshoot and perform corrective and preventive maintenance when needed.

● Educated customers to ensure proper use.

Modern Biomedical and Imaging September 2018- March 2020 Biomedical Lead

● Account leader of about 900 pieces of equipment.

● Performed repairs, system installations, routine and reactive maintenance, equipment upgrades, and calibration on medical and non-medical equipment.

● Had a good working knowledge of schematics and worked independently, and as a team, on repairs, safety testing, system installations, equipment upgrades, and preventive maintenance

(PM).

● Maintained records, wrote reports, and coordinated outside repairs and preventive maintenance.

● Evaluated new equipment for inclusion into the Equipment Management Program.

● Utilized time management skills, make sure everything meets state and federal laws, and prioritize repairs and perform scheduled assignments on time. Brigham and Women’s Hospital October 2016- September 2018 Biomedical Technician

● Performed repairs, system installations, routine and reactive maintenance, equipment upgrades, and calibration on medical and non-medical equipment.

● Had a good working knowledge of schematics and worked independently, and as a team, on repairs, safety testing, system installations, equipment upgrades, and preventive maintenance

(PM). Maintain records, write reports, and coordinate outside repairs.

● Evaluated new equipment for inclusion into the Equipment Management Program.

● Utilized time management skills, make sure everything meets state and federal laws, and prioritize repairs and perform scheduled assignments on time. Northern Louisiana Medical Center March 2016- October 2016 Biomedical Technician

● Performed repairs, system installations, routine and reactive maintenance, equipment upgrades, and calibration on medical and non-medical equipment.

● Had a good working knowledge of schematics and worked independently, and as a team, on repairs, safety testing, system installations, equipment upgrades, and preventive maintenance

(PM).

● Maintained records, wrote reports, and coordinated outside repairs. Evaluate new equipment for inclusion into the Equipment Management Program.

● Utilized time management skills, make sure everything meets state and federal laws, and prioritize repairs and perform scheduled assignments on time.

● Maintained department inventory of supplies, equipment, and repair parts. McElroy Metal May 2014- March 2016

Quality Engineer

● Quality engineer.

● Verified that all materials and conditions were correct and if they were not then took the necessary steps to fix the problem.

● Verified the conditions for the materials were correct and accurate for maintaining proper standards for the material.

● Utilized good manufacturing practices (GMP), math, statistical process control (SPC), measuring, cutting skills used shearing machine, organizational skills, and judgment. McElroy Metal November 2013- May 2014

Operator Assistant

● Assisted with various milling machines that include; adjusting the mill to produce metals to customer’s liking.

● Utilized good manufacturing practices (GMP), work with Bradbury milling machines, Beck automation software, ship track software, ASC machine tools, and various bending and automatic shearing machines.

Louisiana Tech University November 2012- May 2014

Research and Development Engineer

● A team project that involved researching data, HIPAA, and FDA regulations, designing, constructing, analyzing data, programming, budgeting, and marking a handheld device much like a glucose checker to detect leukemia.

● Utilized Labview, Solidworks, Nanotechnology, and CAD. Louisiana Tech University 2009-2014

Lab Assistant

● Worked in numerous labs, as a team and solo, building circuits, performing experiments, conducting research, and obtaining the proper lab procedures and protocols. Extra-Curricular and Community Service Activities

● Member of Alpha Phi Alpha Since 2011

● Biomedical Engineering Society 2009-2010

● National Society of Black Engineers 2009-2010

● Active Community Service Since 2011

● Marshall Research for Undergrad (REU)

o 2 published proposals

Software Experience:

Python programming language Java programming language LabVIEW MatLab

SolidWorks

C programming language

Microsoft Office

Highly proficient computer skills

Qualifications

Equipment Serviced

Bone Density Machines

- GE

- Hologic

Alaris 8100 & 8015 Infusion Pumps

Monitors

- GE Dash Series

- GE B Series

- GE Solar 8000i

- Phillips VS3

- Phillips Virida

- Mindray DPM Series

- Casmed 720

- GE V100

- Welch Alyn

- Datascope

- Covidien Feeding Pumps

Defibrillators

- Physio-Control LifePak Series

- Zoll M Series

- Zoll R Series

- Zoll AED

Steris Steam Sterilizers and Washers

Syringe Pumps

- Smith Medical Medfusion Series

- B Braun Perfusor Basic

- Baxter AS50

Centrifuges

Electrosurgical Unit

- Covidien Force FX

- Valleylab

- Olympus ESG 100

General Electric MAC Series

Ohio Medical Radiant Warmers

- General Electric Giraffe Omnibeds

- General Electric Panda

- Fluid/blood warming

- 3M Ranger

- Smiths Medical HL-90

Phototherapy Unit

- Natus Medical

- General Electric BILI SOFT

Oxygen Blender

Compression Pumps

Warming/Cooling Units

- 3M 775

- Bair Hugger

Tripp Lite UPS

Scales

Telemetry Boxes

- Mindray Panorama 608

- GE T14

Dental Delivery Unit

Mac Medical Blanket Warmer

Dialysis

-Millenium HX

-A2008T

Fetal Monitor

-Corometrics Series

Centrifuges

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