Customer Service Security Guard
Resume:
maxwell counts
Newark, NJ *****
**************@*****.***
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Work Experience
Security Guard
City Supermarket - Irvington, NJ
July 2023 to September 2023
• Conducted daily security patrols of assigned areas.
• Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
• Provided customer service assistance to staff and visitors in a professional manner.
• Interacted with law enforcement officials to report incidents or violations of laws and regulations.
• Answered questions from the public regarding facility rules and regulations.
• Provided escorts for employees entering and exiting the building after hours.
• Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
Cashier
OTG - Newark, NJ
October 2022 to May 2023
• Greet guests quickly and pleasantly, with a smile
• Accurately and quickly process all payments by cash, credit cards or voucher, following OTG cash handling and cash register policies and procedures
• Maintain solid product knowledge to be shared with guests
• Bag all purchases for customers
• Maintain display items in a clean and orderly fashion
• Keep a spotless working environment through regular cleaning and sanitizing
• Restock shelves and perform duties of a barista, as needed
• Stock shelves and other food court areas
• Maintain knowledge of airport terminal and restaurants; offer information, recommendations, etc.
• Maintain a clean, neat, well-groomed appearance
Merchandiser
OTG - Newark, NJ
October 2022 to May 2023
• Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
• Organized displays according to company standards and specifications.
• Monitored stock to maintain sufficient quantity of featured product.
• Arranged items in favorable positions and areas of store to attract customers and optimize sales.
• Organized engaging front-facing displays to capture customer interest and drive revenue growth.
• Printed labels and tags for for-sale merchandise.
• Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
• Kept work areas clean, neat and organized for optimal productivity and worker safety.
• Cleaned and organized display cases, shelves and aisles.
• Assisted customers with locating desired items within store locations.
• Provided feedback from customers regarding product selection, display, and pricing.
• Maintained a clean and organized work environment at all times.
• Set up attractive window displays that encouraged customers to enter the store.
• Performed regular price checks on select items throughout the store location.
• Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
• Provided training and support for new staff members in regards to merchandising operations.
• Stocked and rotated shelves and built displays to deliver results for stores and suppliers. Porter
OTG - Newark, NJ
October 2022 to May 2023
• Loaded customer orders into cart for transport.
• Maintained a safe work environment by adhering to all safety protocols.
• Inspected equipment for proper functioning and reported any issues to management.
• Operated forklift safely while loading and unloading merchandise onto cart beds.
• Demonstrated dedication and work ethic through consistent attendance and top-level performance.
• Received deliveries via freight elevator, moving to appropriate locations within building.
• Followed company uniform, performance and security policies with every job.
• Followed safety processes for all manual and electric cleaning equipment. Team Member
Taco Bell - Elizabeth, NJ
June 2022 to August 2022
• Greeting guests with a smile
• Accurately preparing food and beverage orders
• Being friendly and helpful to customers and co-workers
• Maintaining a clean work environment
• Answering questions about menu items and promotions
• Working well with teammates and accepting coaching from management team Security Personnel
Camille La Vie - Elizabeth, NJ
May 2019 to June 2021
• Conducted daily security patrols of assigned areas.
• Observed surveillance cameras for any suspicious activity or intruders.
• Provided customer service assistance to staff and visitors in a professional manner.
• Investigated suspicious activity and reported findings to management.
• Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
• Identified suspicious activity to determine appropriate response.
• Provided friendly and professional assistance to employees, visitors and customers. Overnight Restocker
COHOES - Elizabeth, NJ
April 2020 to October 2020
• Receive freight and convey shipments from the shipping/receiving platform to backroom
• Process, ticket, store, move, and display merchandise
• Stock, organize and present new merchandise on the sales floor
• Perform other tasks as assigned by manager from time-to-time Sales Associate
Aeropostale - Elizabeth, NJ
July 2018 to February 2019
• Engage, educate and befriend customers to make an amazing shopping experience
• Achieve and exceed sales goals by utilizing our selling strategy
• Show understanding of customer's personal style when offering fashion advice
• Inspire customers with your knowledge of fashion and trends and help them build perfect outfits
• Assist with daily opening and closing tasks to maintain a clean, neat and today store
• Complete all job responsibilities such as floor sets, filling the floor, ringing customers, etc. as directed
• Remain positive and professional and work together with the team to make a great environment for our customers and each other
• Be a role model for our values of respect, integrity, teamwork, compassion, accountability and inclusivity
Cashier
7-eleven - Newark, NJ
September 2018 to December 2018
• Processes customer purchases, perform general cleaning duties and return misplaced items to the shelves
• Provide exceptional customer service, assisting customers with their shopping experience
• Collaborate with team members and communicate clearly to the store management team
• Provide feedback to management on all products, inventory losses, scanning errors, and general issues
• Participate in taking store inventory counts according to guidelines and monitoring inventory for accuracy
• Adheres to cash policies and procedures to minimize losses
• Complies with all other established company policies and procedures
• Collaborates with team members and communicates relevant information to direct leader
• Upholds the security and confidentiality of documents and data within area of responsibility
• Other duties as assigned
Server
Redd's Biergarten - Newark, NJ
April 2018 to July 2018
• Greeted guests and provided menus.
• Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
• Prepared drinks according to standard recipes.
• Took orders from customers accurately and in a timely manner.
• Monitored dining room for cleanliness and proper set-up at all times.
• Performed opening and closing duties such as setting up the dining area, restocking supplies..
• Communicated effectively with kitchen staff regarding customer allergies or special requests.
• Communicated with hosts, bussers and kitchen staff to prepare for and serve customers. Education
High School Diploma
Weequahic High School - Newark, NJ
June 2021
Skills
• Positive and Professional
• Complex Problem-Solving
• POS Systems
• Table Setting
• Retail Merchandising
• Quality Control
• Customer Service
• Cash Handling
• Stocking and Replenishing
• Reliability
• Beverage Preparation
• Work Ethic
• Guest Engagement
• Dish Preparation
• Merchandise Restocking
• Time Management Skills
• Food Delivery
• Patrolling
• Cash Register Operation
• Customer Assistance
• Safe Food Handling
• Ordering and Stocking
• Dining Customer Service
• Customer service
• Spark
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