Customer Service Help Desk

ELIEL RODRIGUEZ

929-***-**** *********@*****.*** www.linkedin.com/in/eliel-rodriguez-bb2a0a2a7

HELP DESK TECHNICIAN

Technical Support Customer Support Software Troubleshooting Results-oriented and adaptable IT operations professional with experience in customer service, technical support, PC maintenance, and system administration. Possess adeptness in implementing technology-based solutions for business problems, along with standards, procedures, and processes that improve business functionality. Areas of expertise include:

Help Desk Ticketing Systems

Problem Diagnosis

Technical Troubleshooting

Phone & Online Support

Office 365 Support

Emotional Intelligence

Customer Service

Complaint Handling

Software Installs

TECHNOLOGY PROFICIENCIES

Ticketing:

ServiceNow

Software: Active Directory, Office 365, Outlook, Zoom Browsers: Google Chrome, Microsoft Edge, Mozilla Firefox Networking: LAN, Wi-Fi Network Systems, DHCP, VPN, DNS Platforms: Windows 10 Enterprise, macOS, Android, iOS, Chrome OS SYSTEM ADMINISTRATION EXPERIENCE

WINDOWS SERVER 2019 Hands-On Virtual Labs

• Installed and setup VirtualBox, Windows Server 2019, linked clones, and RDP.

• Added Windows 10 client machines to Windows Server 2019 domain.

• Created and modified Active Directory template user accounts to hold various properties.

• Configured Window Server 2019 domain settings, server name, TCP/IP settings, and remote desktop.

• Created and linked Group Policy Objects (GPO) in Active Directory. WORK EXPERIENCE

Friends and Family Home Care, New York, NY 01/2023 – Present Human Resources Assistant

Welcomes new employees to the organization by conducting orientation. Provides payroll information by collecting time and attendance records. Submits employee data reports by assembling, preparing, and analyzing data. Key Contributions:

• Maintained outstanding attendance and customer service ratings.

• Data Entry and Instructor. Help Desk support to Co-Workers. EDUCATION & CREDENTIALS

CompTIA A+

CompTIA A+ is the industry standard for launching IT careers into today’s digital world. A+ is compliant with ISO 17024 standards and approved by the U.S. UNPHU University.

Associates in Market Management — Dominican Republic

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