Customer Service Data Entry
Resume:
PROFESSIONAL SUMMARY
Hard-working professional with 11+ years of experience and a
proven knowledge of providing customer service to the public. An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
EXPERIENCE
Administrative Specialist II (Fraud Division)
October 2022 - Present Cobb County Sheriff's Office, Marietta, GA Warrant Clerk
June 2016 - October 2022 Cobb County Sheriff's Office, Marietta, GA
Maintained a high level of confidentiality while working with complex or sensitive issues.
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Maintained office calendar, including scheduling appointments and meetings.
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Coordinated resources and obtained information for special projects and assignments.
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Stayed up-to-date on company procedures, policies and benefits to keep employees informed of changes.
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Composed and initiated accurate and timely correspondence, memoranda and presentation materials.
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Assisting CID Investigators with GCIC/NCIC updated policies and recertification .
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• Maintained CID related GCIC Validations.
Managed a high-volume workload within a deadline driven environment
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Answering phones and Responsible for greeting and providing services to visitors to the Sheriff's Office Lobby
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• Dispatch & Radio
• Warrant Data Entry
• Registering Sex Offenders
Conducting and Updating Criminal Histories through Georgia Crime Information Center
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CONTACT
*************@***.***
Woodstock, GA 30188
SKILLS
• Kronos-Intermediate
• Microsoft Outlook-Intermediate
• Microsoft word-Proficient
• Microsoft PowerPoint-Proficient
• Microsoft Excel-Proficient
• Adobe Acrobat-Proficient
• Type 60-90 WPM
AMBER GLADNEY MASSEY
EXECUTIVE ADMINISTRATIVE ASSISTANT
Deputy Sheriff
March 2014 - June 2016 Cobb County Sheriff's Office, Marietta, GA
Managed a high volume workload within a deadline driven environment. Efficient in high stressful situations. Highly accountable for work assignments. Maintaining the safety and security of the detention facility. Overseeing the health and safety of staff and inmates. Entering logs of daily activity and inmates behavior.
Fingerprinting Technician
April 2011 - March 2014 Cobb County Sheriff's Office, Marietta, GA
Fingerprinting Juveniles, Sex Offenders, Civilians applying for Weapons Carry Permit
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Process all paperwork, data entry and alert notifications for all missing persons, stolen vehicles, arrested individuals, etc
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• Answering phones
• Greeting and Providing services to visitors to the Sheriff's Office
• Data Entry of Weapons Carry Permits
• Receiving and processing banking transactions
• Fingerprinting Civilians, Juvenile offenders, and Sex Offenders EDUCATION
Completed coursework towards P.O.S.T Certification in Criminal Justice
March 2014
North Central Georgia Law Enforcement Academy, Austell, GA CERTIFICATIONS
• G.C.I.C (Georgia Crime Information Center)
• GCIC TAC (Terminal Agency Coordinator)
REFERENCES
Jerome Young — Cobb County Sheriff's Office
Sergeant
******.*****@**********.***
Brittany Jones — Benchmark Investments
Operation Specialist
************@*****.***
Christopher Cooks — Compass Group
Supervisor
Colleague
General Manager
***********@*****.***
Colleague
Contact this candidate