Customer Service Data Entry Server
Resume:
Erika M. Maggio
**** * ******** **. **** Worth Beach, FL 33460 617-***-**** *********@*****.***
SUMMARY
A current Motorperson for the MBTA with 3+ years’ experience operating a heavy rail vehicle. Adept at handling a variety of situations, always assuring the safety of passengers is in the forefront. An individual with a proven record of time management and the capability to work in high pressure situations. Seeking to become a MBTA Inspector with the ability to utilize current skills while learning new areas of expertise.
CUSTOMER FOCUSED COMPUTER SKILLS OUTSTANDING WORK PERFORMANCE FLEXIBLE
RELEVANT EMPLOYMENT
MBTA Blue Line – East Boston, MA 2014–Present Motorperson
3+ years of full time experience operating heavy rail vehicles on the Blue Line.
Ensure safe operation of vehicles at all times by observing safe boarding and unloading of passengers, operating signal systems in accordance with regulations, and reporting any mechanical problems in a timely manner. Assist with making announcements to riders, rectify problems, and provide excellent customer service. Follow strict protocol during emergency situations to create a safe and reassuring atmosphere for passengers. Complete all appropriate paperwork regarding maintenance and equipment malfunctions and inform management in a timely manner.
Acted as a customer service agent providing passengers extensive information regarding the MBTA.
Maggio’s Restaurant– Revere, M.A. 2005-2014
5+ years experience as a full time waitress.
Ability to provide outstanding customer service, ensuring guest satisfaction through friendly and attentive service.
Strong team player with the ability to work collaboratively with kitchen staff and other waitstaff to ensure smooth operations.
Adept at handling customer complaints and resolving issues promptly and professionally.
Committed to maintaining a clean and safe dining environment in accordance with health and safety standing.
Willingness to work flexible hours, including evening, weekends, and holidays.
Skilled at managing multiple tables and tasks simultaneously in a fast-paced environment.
Experienced in operating point-of-sales systems for order taking, billing, and processing payments.
PROFESSIONAL EXPERIENCE
Law Firm of Robert K. Rainer – Medford, MA 2009–2011 Receptionist
Provided assistance to partners, attorneys, and staff in a very busy law office.
Handled all legal correspondence with clients, via phone; email; and standard mail.
Represented the law firm in a professional and efficient manner and handled data entry of documents.
Earl Marrow, DMD – Braintree, MA 2008 Dental Assistant
Assisted Dentist at chairside with delivery of instruments and preparation of dental materials. Responsible for taking x-rays and developing the film.
Provided assistance with office management when needed.
Milton Chiropractic and Physical Therapy – Quincy, MA 2007–2008 Billing Coordinator/Administrative Assistant
Handled operation of collections’ portal, processed aging reports, submitted claims, and benefit breakdowns. Answered high volume call center and directed clients to appropriate staff members.
Managed referral tracking system and performed billing/coding and data entry.
Worked with insurance companies to clarify patient benefits and decrease out of pocket expenses.
Belden Jewelers– Taunton, MA 2006–2007 Sales Representative
Processed sales transitions and promoted the company’s credit card program.
Demonstrated outstanding customer service skills and consistently exceeded the monthly sales quota set by management.
EDUCATION
Taunton High School – Taunton, MA 2006 High School Diploma
Erika M. Maggio
51 McClure Street Revere, MA 781-***-**** *********@*****.***
REFERENCES
Steven Burri
MBTA Inspector
960 Saratoga Street
East Boston, MA 02128
James Garufo
MBTA Inspector
8 South Main Street
Winthrop, MA 02152
Maria Travagligni
Boston Globe Correspondent
11 Brookridge Road
Peabody, MA 01960
Contact this candidate