IT Customer Support

Joshua Torres

San Antonio, Texas

******.****.*@*****.***

https://www.linkedin.com/in/joshua-torres-9a008b21a/ OBJECTIVE

To obtain a work position in which I can contribute to the success of a company while gaining real-world experience that will assist me in my career goal of becoming a Cybersecurity Specialist.

EDUCATION

2020-2023 St. Philip’s College: Information Technology - Cybersecurity Specialist A.A.S. CompTIA Security+, Network+, Linux+, Server+, CCNA, Cisco CyberOps Associate, Microsoft Administrator, Javascript Fundamentals, Network Defense & Intrusion Detection, Computer System Forensics, Incident Response & Handling, Virtual Computing - VMware, Virtualbox, Hyper-V. GPA 3.36

2021-2021 Code-Up Cloud Academy - Cyber Cloud Boot Camp CompTIA Security+, AWS Cloud Practitioner, AWS Solutions Architect 2007-2011 University Of Texas Health Science Center at San Antonio - Emergency Medical Technician - Basic to Paramedic Certification

NREMT - Paramedic, TX Paramedic, ACLS, BLS/CPR, PALS, PHTLS. 2002-2007 Harlandale High School - Diploma

EMPLOYMENT HISTORY

2014-Present Toxic Salon

Owner, Payroll, Accounting, Marketing and Small Business Management 10/23-5/24 GoldenTech

IT Customer Support Technician IT Customer Support Specialist Local IT IMD Supporting the Army Virtual Medical Center 03/23-10/23 B.E.A.T. LLC

IT Customer Support Technician IT Customer Support Specialist Local IT IMD Supporting the Army Virtual Medical Center 2022-2023 Apex Systems

Tier 1 Desktop Support

Remote End User Support Troubleshooting Desktop Computers & Applications Supporting the DHA & DoD via the Global Service Center 2015-2020 Republic EMS

Emergency Medical Technician-Paramedic

911 Emergency and Non-emergency Transports

2015-2017 City Ambulance

Emergency Medical Technician – Paramedic

911 Emergency and Non-Emergency Transports

2014-2016 American Medical Response

Emergency Medical Technician - Paramedic

911 Emergency and Non-emergency Transports

2011-2015 Worldwide Clinical Trials

Emergency Medical Technician – Paramedic

Safety, Supervisor and Subject Monitor

2008-2013 Americana Ambulance

Emergency Medical Technician – Paramedic

911 Emergency and Non-Emergency Transports

CERTIFICATIONS & ACHIEVEMENTS

CompTIA Security+ CE Certification

Cisco Introduction to Cybersecurity

Cisco Networking Basics

DHA Certificate of Achievement eMASS Asset Module

DHA Certificate of Achievement POA&M Assessment

DHA Certificate of Achievement RMF Process

DHA Certificate of Achievement Security Plan Assessment VMware Data Center Virtualization Fundamentals 2018 Department of Army Cyber Security Fundamentals Certificate SPECIALIZED TRAINING & SKILLS

• Bomgar

• ServiceNow

• Marketing

• Problem Solving

• Critical Thinking

• Cybersecurity

• Information Technology

• Remote End User Support

• Public Trust Clearance

• Customer Service

• Small Business Management

• Accounting

• Advanced Linux

• Virtual Computing

• Windows Server Manager

• MHS Genesis

• M365

• Ticketing Systems

• Help Desk Support

• Citrix Workspace

• Identity and Access Management

• Router and Firewall Configuration

• Javascript Fundamentals

• VIM

• Packet and Log Analysis

• Networking

• eMASS

• POA&M

• Risk Management Framework

• Network Defense & Intrusion Detection

• Computer System Forensics

• Incident Response & Handling

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