Front Desk Receptionist
Resume:
Eve D. Xiong
Medical Front Desk Receptionist
*** *. ******** ****** **** B.
Banning, CA 92220
**********@*****.***
EXPERIENCE
St. Paul Allergy & Asthma Clinic, Saint Paul, MN— Medical Front Desk Receptionist
JUNE 2021- MAY 2024
Organized and developed front desk team manual to enhance clinic flow and daily clinic operational processes. Improved new patient experiences by efficiently contacting new patients from outside referrals in a timely manner. Succeeded in multi-tasking by answering 100+ phone calls per day and checking-in an abundance of patients daily. Mastered alphabetical paper chart filing system by pulling charts and filing back charts. Resolved medical records release of information requests in a prompt manner. Coordinated medical office research projects by contacting 200+ patients to recruit participants.
Hennepin County Public Health Clinic, Minneapolis, MN — Office Specialist III
OCTOBER 2017 - JUNE 2021
Organized and developed office support team manual to enhance clinic flow and daily clinic operational processes. Outperformed patient registration of collecting patient demographics, and insurance verification to 95% accuracy. Accomplished successful demonstration of patient registration and facilitated registration refresher training to 10+ colleagues. Achieved multifunctionality of answering high-volume telephone calls, patient registration, appointment scheduling, and front desk. Triumphed transportation coordinator by collaborating with transportation vendors, medical insurance companies, and patients. Documented patient incentives by keeping accurate record logs on Excel. Reviewed and corrected incorrect insurance claim submissions in the billing error work queue. Achieved in scanning, faxing, and indexing medical records.
Hennepin County, Minneapolis, MN — Step-Up Intern
JUNE 2017 - AUGUST 2017
Excelled in being attentive to detail by updating state immunization databases, evaluated survey responses which were transcribed into data, revised grant applications, and sorted incoming mail. Showcased exemplary skills in executing assigned tasks leading to being promoted, and offered two permanent position opportunities after internship was completed in the Public Health Administrative support team, and Public Health Clinic.
Rainbow Health Kare Inc., Oakdale, MN — Personal Care Assistant
JANUARY 2021 – MAY 2024
Delivered compassionate and attentive direct patient care, assisting individuals with activities of daily living, including grooming, bathing, and toileting. Implemented behavior interventions and supported patients in managing challenging behaviors, fostering a calm and supportive environment.
Metropolitan Council & Metro Transit, Minneapolis, MN — Step-Up Intern
JUNE 2015 - AUGUST 2015 & JUNE 2016 - AUGUST 2016
Achieved excellence in collecting data, and survey responses to enhance transit rider bike amenities. Handpicked as the lead PowerPoint presenter to deliver a presentation to the General Manager and Transit board committee. Demonstrated excellence, earning selection as a returning intern for the following summer.
West Asia Care LLC, Saint Paul, MN — Personal Care Assistant
MARCH 2016 - DECEMBER 2020
Provided comprehensive support to patients by addressing their personal care needs, promoting dignity and respect in all interactions.
EDUCATION
Metropolitan State University, Saint Paul, MN — Bachelor of Nursing
MONTH 2021 - PRESENT
Expected Graduation: 2026
Patrick Henry High School, Minneapolis, MN — High School Diploma
AUGUST 2013 - JUNE 2017
GPA: 3.6 Class Rank: 24 out of 232
SKILLS
Medical Terminology
Electronic Health Records (EHR)
Administrative Tasks
Attention to Detail
HIPAA Compliance
Computer Proficiency
Communication
Adaptability
Cultural Competency
AWARDS
PCA and CFSS support worker Training (April 2024)
Basic Life Support (August 2018 - August 2020 & May 2023 - May 2025)
Certified Nursing Assistant (August 2018 - August 2020)
Step-Up Work Readiness Credential (Summer of 2016)
Personal Care Assistant Training (February 2016)
LANGUAGES
Hmong: Fluent in speaking, reading, and writing.
PROJECTS
Kenota Method Comparison Validation Study (January 2023 – March 2023)
Selected as one of the operators for the project based on strong teamwork communication skills and ability to maintain calmness in challenging situations.
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