Part-Time Program Coordinator
Resume:
Tonja M. Himel, RPLU+
Odessa, FL
**********@*****.***
www.linkedin.com/in/tonja-himel
Summary
Focused and dependable Property & Casualty Insurance professional with over twenty-five years of experience. Comprehensive knowledge of professional liability exposures with emphasis on Lawyers, Accountants, Physicians and Dental programs in both the admitted and non-admitted market. Excellent communication, organizational, time management, interpersonal and leadership skills. Exceptional versatility with the ability to manage multiple tasks in a pressured environment using analytical and problem-solving with acute attention to detail. Ability to learn quickly, adapt to new things and form relationships with internal and external clients and peers. Motivated to succeed in a fast-paced and deadline driven environment to fully utilize education and training, while making a significant contribution to the success of the organization. Professional Experience
McGowan Companies – Tampa, FL (2022 – Present)
(Insurance, Risk Management and Consulting)
National Program Coordinator
• Maintain policies for assigned Accountant book of business providing renewal terms and conditions based on underwriting guidelines retaining 92% of the book in 2023.
• Analyzed and processed policy endorsement requests from insureds and brokers.
• Promoted to National Program Sr. Underwriter (2023); National Program Coordinator (2024) Arthur J. Gallagher & Co. – Tampa, FL (2020 – 2022)
(Insurance, Risk Management and Consulting)
Client Service Manager
• Secure General Liability, Worker’s Compensation and Property coverages for assigned book of business.
• Maintain Flood policies for assigned book of business.
• Obtain renewal information and coordinate with Producers the servicing and remarketing of existing accounts while keeping them informed regarding client issues.
• Ensure accuracy of rating and coverage for new and renewal policies, including audits.
• Partner with brokers and carriers to ensure policy endorsement requests are accurately processed. ProAssurance Insurance Company (2012 – 2019)
(Insurance Company)
Underwriter - National Healthcare Team - Tampa, FL (2017 – 2019)
• Assessed insurability for new and renewal submissions, providing terms and conditions based on underwriting guidelines.
• Ensured each risk is properly classified and priced by comparing year-over-year risk profile and loss information.
2
• Analyzed and processed policy endorsement requests from insureds and brokers.
• Partnered with the Claims department providing policy insight to determine coverage.
• Functioned as Change Ambassador responsible for training all staff in new system and program implementation.
Manager - Underwriting Service Center - Birmingham, AL (2012 – 2017)
• Oversee daily operations of 11 Policy specialists and 2 Customer Service specialists.
• Implemented system and program upgrade training (CRM, Docushare. ImageRight)
• Resolved service escalation for Underwriters, Agents, and Insureds.
• Partnered with remote underwriting offices to increase in-house underwriting authority.
• Created real time renewal tracking tool to improve underwriter productivity.
• Performed annual performance reviews, including bonus/merit increases and promotions.
• Participated in the development and implementation of the DentistCare program, working with agent partners on rates, forms, and process modifications.
• Implemented Quality Program and Core Competency Model to improve career growth opportunities. Gilsbar, LLC - Covington, LA (1996 – 2012)
(Health and Benefits Management Organization)
Executive Underwriter
• Managed book of business for new and renewal accounts of law firms with liability limits of $5MM+
• Created onboarding, training, and mentorship program for new Underwriters.
• Supervised daily operations of staff of 12 employees, including Underwriters and administrative staff.
• Resolved carrier and underwriter escalations.
• Implemented Underwriter training for a new document management system (Hummingbird).
• Promoted to Lead Underwriter (2000); Executive Underwriter (2004) Education / License / Certification
Bachelor of Business Administration, Management
Southeastern Louisiana University
Active Florida 2-20 Property & Casualty license
Certified Agile Leader
Professional Associations
PLUS, member since 1997
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