Administrative Assistant Call Center
Resume:
Margaret Pierce
Oklahoma City, Ok 73127
Administrative assistant, Call center, intake coordinator, or support related role within a progressive organization where extensive business experience and skills may be utilized for mutual growth and benefits. Looking for a position that I can show my skills and knowledge to make the business shine.
Amerita
Medical Records Specialist
April 2023- Current
Receive incoming faxed with pertinent patient information for a medical record to be generated. Check clinicals for orders for the patient and make appropriate chart for patient to have ethe meds made and delivered either to the i hospital or their home, be sure the demographics are correct for delivery and that they have insurance and verify the physicians as well. Be sure all information is correct before finalizing their chart.
WORK EXPERIENCE
CAC Financial
INSURANCE AUDITOR
January 2020 to February 2023
Calling patients and facilities and even insurance companies, to verify patients benefits and if they have benefits for the dates of service to file for them to get the claim processed. It’s leaving messages that the patient can understand what is being asked of them. It verifying all insurances that they patient might have to insurance correct filing and done in a timely fashion.
Revenue Integrity Rep
Integris Health
January 2018 to October 2019
Legal division of customer service pertaining to moto vehicle accidents. Working with attorneys and 3rd party liability companies and Integris patient to have their claims paid. Verified requests that we had the patient’s information and that we had their permission from the patient to give their information, regarding the request. Responding by VM, returning phone calls, email and or by fax request. When payments received, and posted to the account accordingly. Answer phones from patients and assist them with their request from making a payment on the account, to the billing issues and sending correct documents they are requesting.
Scheduler
Alliance Health Cardiology Clinic
March 2014 to November 2017
Pre-register patients for appointments. Review and make corrections to accounts. Update all information. Pre-authorizes test and verify insurance providers for diagnostic testing, when test is applicable. Handled confidential information regarding patients records and exposure to irate/abusive patients and families may occur. Scheduled diagnostic imaging, cardio pul sleep lab and rehab.
Patient Access Representative
Mercy Health
March 2008 to March 2014
Using a database and other electronic information and hard copy documents, aided all customer inquiries in a professional and courteous manner, and scheduled any request procedure within the capabilities of the community wide scheduling modules. Pre-authorizes test and verified insurance with providers for testing procedures when applicable. Handle confidential regarding patients records and exposure too family members. Performs general routine duties but not limited to faxing, copying, filing, and processing mail. Assists with general clerical duties and responsibility if a manner consistent with the mission of Mercy Health.
Education
Oklahoma Jr College
Associate degree in accounting
Skills:
More than 15 years professional experience encompassing both government and public industry. Proficient in Myriad of office procedures and equipment.
I am compassionate, confident, adaptable to change, reliable, proficient in word, epic and apps with insurance companies.
References:
Sharon Trimmell
OKC, OK
Karissa Mills
OKC.OK
Sue Deason
OKC, OK
Sheri VanOosten
Edmond, Ok
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