Customer Service It Support
Resume:
Michael A Dauria IV
** ********** ** **********, ** 06002
*********@*****.***
MICHAEL A DAURIA IV
OBJECTIVE Results-driven professional seeking a challenging position in IT that will allow me to leverage my customer service and communication skills while further developing technical expertise. Committed to making a positive impact on customers, team members, and contributing to the success of the organization, with a focus on IT solutions. SKILLS &
ATTRIBUTES
● IT Proficiency:
Highly skilled in both Mac and Windows environments
CompTIA A+ Certified (2023)
● Customer Service Excellence:
Demonstrated ability to provide exceptional customer service.
● Communication Skills:
Strong written and verbal communication skills.
Capable of conveying technical information effectively to diverse audiences
● Learning Aptitude:
Quick learner with a proven ability to adapt to new technologies.
● Team Orientation:
Collaborative team player with a focus on achieving collective goals.
● Responsibility and Reliability:
Consistently responsible and dependable in handling tasks and meeting deadlines
WORK HISTORY DR. NATALIE LURIE – OFFICE ASSISTANT
2021 - Present
Responsibilities:
● Provide comprehensive administrative and IT support for a practicing psychiatrist.
● Perform office management duties and manage administrative tasks. GILLEY KITCHEN + BATH – CONSTRUCTION MANAGER
2018 - 2021
Responsibilities:
● Serve as the primary customer service liaison for multiple clients in an active construction company specializing in remodeling.
● Assist with material handling, deliveries, contractor coordination, and invoicing.
● Development of IT and billing systems.
LAW OFFICES OF PETER J. BOORMAN AND SANDRA SHERLOCK WHITE – LEGAL ASSISTANT 2012 - 2018
Responsibilities:
● Provide customer service and IT support for lawyers of the firm.
● Handle document preparation and retention, answer client questions, and calendar management.
HOME DEPOT – SERVICE ASSOCIATE
2016 - 2017
Responsibilities:
● Assisted customers with material handling, special orders, and general customer service. UPS – PACKAGE SORTER/INTERNATIONAL
2015 - 2016
Responsibilities:
● Managing documents including accurate tariff codes, customs forms, and labeling
EDUCATION/
TRAINING
FARMINGTON HIGH SCHOOL
Class of 2013
UNIVERSITY OF HARTFORD
Non-Matriculated Student
GENERAL ASSEMBLY BOSTON
Introduction to Programming
COMPTIA
A+ Certified - 2023
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REFERENCES JIM WUCHERPFENNIG
Travelers
VP Property
********@*********.***
DR. NATALIE LURIE
Psychiatrist
*******@***.***
PETER BOORMAN
Law Offices of Peter J. Boorman
Private Attorney
***.******.***@****.***
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