Customer Service Administrative Assistant
Resume:
PROFESSIONAL
SUMMARY
Systematic Administrative Assistant with successful experience in
fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.
SKILLS
Call centers
Telephone skills
Microsoft word
Software applications
Ease with Computers and
Technology
Confidentiality and Data
Protection
Computers and Technology
Job Readiness
Documentation skill
Leadership
People skills
Active listening
Communication skills
WORK HISTORY
Debt Negotiator-temp Agency / Robert Half - Work From Home
/ 06.2023 - 08.2023
Mediated discussions between employer and employee representatives in attempt to reconcile differences. Participated in labor-management meetings to discuss labor issues.
Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
Provided expertise on labor and employment laws to Evaluated credit reports to uncover problems and develop strategies for consolidating and reducing client debt. SHAWNEE WOODEN
**********@*****.*** 909-***-**** Chino, CA 91710 Responded to client concerns and questions about credit scores and methods to improve numbers.
Calculated clients' available monthly income to meet debt obligations.
Received and submitted customer payments to further reduce open account balances.
Answered over 20+ customer communications per day via telephone, email and web chat.
Negotiated with creditors on behalf of clients to arrange for payment adjustments, interest rate reductions or payment plans.
Produced budget tools, educational support and referrals for clients.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations. Customer Service Representative / Randstad - Work From Home(remote) / 01.2022 - 06.2023
on the state of California Department of Employment Services where I was on their Customer Service Team, as Customer Service Representative.
completing and filing both ER PRO and DEF PRO cases to meet the state requirements
Successfully worked remotely; with little need for immediate supervision; remaining in adherence with my schedules as well as using my resources to resolve IT ISSUES RAPIDLY AND EFFECTIVELY
Successfully accomplished the following state systems multiple platforms simultaneously: CUBS, OTECH, EDD, SHAREPOINT, OUTLOOK, AWS
ZOOM AND MICROSOFT TEAMS, MICROSOFT OFFICE for daily communtications
Followed up with customers on unresolved issues.
100+ Inbound calls
Help me members with their health insurance
Updated address
Answered questions about health insurance/coverages Transfer to correct department
Helped members with their health insurance application Public Defender Clerical / Wex - Rancho Cucamonga, CA / 02.2019 - 09.2020
Interpreted laws, rulings and regulations for individuals and businesses.
Researched and wrote contracts, agreements and proposals. Communicated with clients and collected information to research cases and prepare settlement offers.
Analyzed probable outcomes of cases using knowledge of legal precedents.
Interviewed witnesses and gathered public record research relevant to each case.
check in clients
answering phone calls
data entry
EDUCATION
Chaffey College - Rancho Cucamonga, CA
Some College (No Degree): Criminal Justice
Completed coursework in computer keyboard:
speed&accuracy, Microsoft office excel, beginning computer keyboarding, office systems and procedures, patrol operations, criminal court process, and intro to the justice system
Options For Youth-San Bernardino - Pasadena, CA / 04.2015 High School Diploma
3.0 G.P.A.
Graduated early
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