Front Office Customer Service
Resume:
Steven Littleton
******************@*****.***
Portland, OR
SUMMARY STATEMENT: With over 4 years’ experience in Health Care, I am seeking an opportunity to utilize my past and present skills with a company where I can advance and provide the ultimate customer service.
QUALIFICATIONS:
Management & Leadership Experience
Reporting: Budgeting & Labor Expense
Certified Forklift, Pallet Jack, Man Lift and Genie Boom operation
Customer Relations & Interpersonal Skills
Account Management
Dependable & Flexible
Quality Assurance & Attention to Detail
Recruitment & Coaching Experience
Proficient in MS Office Suite
Move Strong Physical Therapy October 2022- March 2023
(Contract) Front Office
I was responsible for checking-in patients for scheduled appointments. Communicate with Providers regarding any call outs or late patients. Collect co-pays and balance daily cash drawer at end of day. Answering phones, calling patients, faxing, insurance verification and pre-authorizations. Knowledge of HIPPA laws and policies, and the importance of patient privacy.
NW Renal January 2022- July 2022
(Contract ) Front Office
I was responsible for checking-in patients for scheduled appointments via in-clinic, phone, and virtual visits. Communication with Providers, Medical Assistance, Pharmacist and Lab techs. Answering phones, calling patients, faxing, insurance verification, chart scrubbing, preregistration, and Health Information Maintenance (HIM) scanning preparation. I fully understand the HIPPA laws and policies.
Legacy Medical Group Aug 2017- April -2021
Clinic Services Specialist
As the face of the clinic and with an emphasis on patient care, it was my goal to make sure each patient knew that their healthcare needs were important and addressed in a professional manner. I was responsible for checking-in patients for scheduled appointments via in-clinic, phone or virtual. Scheduling daily appointments with the Providers, Medical Assistance, Nurses, Social Workers, Pharmacist and Lab. Answering phones, faxing, insurance verification, and patient preregistration. I fully understand the HIPPA laws, and the importance of patient privacy.
Ventura Foods, LLC April 2013 – July 2017
Food Safety/Sanitation Supervisor
Managed and oversaw all department daily functions; monitored department supplies and chemical usage using min/max principles, product inventory control and cycle counting. Processed inspections- root cause analysis/ corrective action. Followed and adhered to policies and procedures regarding OSHA, GMP's, and EPA regulations, ensuring compliance with all government regulatory agencies standards. Managed and updated staff and employees of SSOP process changes. Communicated regularly with suppliers, vendors, and representatives to ensure quality product and supply. Requisition ordering using JDE systems, product/supplies inspections, sorting, documentation, and invoice filing. Facilitated bi-weekly manufacturing safety training, concerns, and awareness meetings with staff. Handled new hire/ temp training and coaching in accordance with company SOP's. Handled employee reviews and evaluations.
Franz Bakery Sanitation April 2012 – April 2013
Food Safety Foreman
Responsible for maintaining high level cleaning practices and food safety standards in the new side bakery area. Supervised up to 9 crew members, preparing daily work lists and assignments. Conducted monthly safety training and follow up. Managed pre-operation equipment inspections and pre-flight reporting, chemical inventory control, pesticide spray application and piloted weekly Pest Control Inspections and created spreadsheet for tracking. Created an SSOP for the Yeast Ring Main Supply System, prepped and audited AIB, SQF and Wendy’s. Maintain SMCS (Sanitation Master Cleaning Schedule). Minor facility and exterior maintenance.
Safeway Inc., (Clackamas Bread Plant) April 2000 – April 2012
Sanitation/Food Safety Foreman
Inventoried all department supplies and chemicals; chemical dilution testing/ titration and control. ATP swab testing. Played vital role in WCM, Lean Manufacturing, Six Sigma and VPM. Lead annual audit prep team (NFPA, AIB, FDA, HACCP, BRC and 5's. Performed post-clean/ sanitized equipment inspections for production pre-operations. Maintained master cleaning schedule and facilitated all plant housekeeping and signoffs. Balanced department budget according to needs of department; supplies, equipment, chemical(s). Oversaw floor supervision/ time management; attended to employee issues/problems and provided feedback to functional managers to ensure that corrective action is taken. Recommended hiring and terminations, conducted new hire training of all processes and procedures, staff evaluation and follow up. Enforced all regulatory requirements and procedures as it relates to product flow.
VOLUNTEER & COMMUNITY WORK:
Janus Youth Programs, Intake Activities Coordinator (Maclaren Correctional Facility) 2014 & 2015 (summer)
Director of Football Operations for Jefferson Youth Football (JYF) 2014 – Present (seasonal)
President of Alberta Park Youth Football Program (APP) 2000 – 2014
National Youth Sports Program (NYSP) Football Coordinator 2006 – 2013 (seasonal)
TRAININGS:
PPE (personal protective equipment)
GMP (General Manufacturing Practices)
SSOP (Sanitation Standard Operating Procedures)
Fumigation preparation
Hazard Materials/ MSDS
Lock-out/ Tag-out
Front Line Leadership (Management Program)
AED (Automated External Defibrillator) certified
CPR/ First Aid certified.
Zinger Miller: Conflict Resolution, Problem Solving, Action Accountability.
ACCOMPLISHMENTS:
Safety Committee Chairman (4 years)
(4) Time consecutive safety slogan contest winner
Developed an SSOP for process improvement
EDUCATION:
Benson Polytechnic High School (Diploma) 1988 –1991
*References Available on Request
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