Project Management Manager
Resume:
Process Coordinator II
Capital One Bank
Plano, TX
(Jan. 2018 - March 2019)
Crandall, TX 75114
Certified ScrumMaster (CSM )
Scrum Alliance, Inc.,
Denver, CO
8/2023 - Badge ID: 1821972
Successfully managed construction lending projects at Capital One Bank, achieving an average project completion rate of 95% within set timelines and budgets. Demonstrated strong communication skills, resulting in increase in stakeholder consensus on project outcomes.
Proficient in construction means, methods, cost, and milestones, project cost reductions methods while maintaining quality. Oversaw construction documentation, leading to a 98% accuracy rate and improved project transparency.
Led cross-functional teams, effectively mitigating identified project risks and issues. - Established relationships with key stakeholders, ensuring a 90% commitment delivery rate on critical projects. Execute metric and measurement progress reporting practices. Delivered world-class client service, consistently maintaining a 95% client satisfaction rate. Led teams, increasing the competence of customer account executives by 30% through training and development programs. Maintained and increased sales volume of new and existing accounts by 15%, driving revenue growth.
Coordinated internal and external resources for project execution at Cisco Systems, resulting in a 90% on-time project delivery rate. Successfully managed large-scale switch replacement projects, achieving a 98% success rate across 40 customer sites. Construction Project Management Excellence
Cross-Functional Collaboration & Administrative and Process Coordination Leadership and Sales Growth & Client-Centric Call Center Coordination Technical Project Management
SHERMEKA NICHOLSON, CSM **********@*****.*** 313-***-**** PROJECT MANAGER CERTIFIED SCRUM MASTER STRATEGIC THINKER CLIENT SERVICES ADMINISTATOR With a rich and dynamic 17-year career encompassing Technical Operations Management, Call Center Coordination, Project Management, Senior Process Coordination, and Construction Lending Project Management within the financial services sector, my extensive background uniquely equips me for a Senior Scrum Master and Project Manager role. My ability to seamlessly align multifaceted teams, implement Agile methodologies, and deliver projects with precision places me at the forefront of leadership in optimizing project success, fostering innovation, and driving exceptional results.
CORE COMPETENCIES
PROFESSIONAL EXPERIENCE TIMELINE
Project Management/ Scrum Technique
Effective Communication (Written & Verbal)
Cross-Functional Collaboration
Technical Expertise-Microsoft Office
PROFESSIONAL HIGHLIGHTS & ACCOMPLISHMENTS
EDUCATION & CERTIFICATIONS
Bachelor of Business
Administration - Marketing
Baker College,
Allen Park, MI
Technical
Service
Operations
Manager/
Project
Manager
Cisco Systems,
Dallas-Fort
Worth, TX
(Feb. 2015 -
April 2016)
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Call Center
Coordinator
Capital One Bank
Plano, TX
(May 2016 - Dec. 2017)
Construction Lending
Project Manager
Capital One Bank
Plano, TX
(March 2019 - Present)
Stakeholder Engagement
Adaptability and Flexibility
Problem Solving Client Services
Time Management & Organization
Budget & Resource Allocation
Construction Knowledge
Data Analysis & Reporting
Business Acumen & Sales
PROFESSIONAL EXPERIENCE
Accelerated Timelines: Reduced project completion times by 20% through Scrum methodology, ensuring timely delivery of projects, resulting in successful completion of 15 projects ahead of schedule. Partnered with project customers to provide strategic and tactical thought partnership. Forged relationships with key stakeholders, ensuring the delivery of commitments.
Stakeholder Satisfaction: Elevated stakeholder satisfaction by 15% with agile practices, enhancing project transparency and collaboration.
Efficient Sprint Management: Proficiently managed sprints, consistently delivering construction project management objectives within budget and on schedule. Proactive Risk Mitigation: Successfully reduced potential delays and cost overruns by 25% through proactive risk identification and mitigation. Facilitation & Servant Leadership: Excel in project facilitation needs as Scrum Master i.e. daily stand-ups, sprint planning, collaboration and retrospectives. Agile Excellence: Recognized for outstanding project management skills, consistently delivering construction lending projects ahead of schedule and under budget. Problem Solving: Leveraged problem-solving skills, ensuring project plans delivered on intent. Confidently and clearly communicated project progress/milestones to the leadership team. Construction Lending Project Manager
Capital One Bank
Plano, TX
(March 2019 - Present))
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Administrative Workflow: Maintained administrative workflows, reducing processing time by 25% through streamlined reporting procedures.
Problem Resolution/ Work Continuity: Resolved administrative problems, analyzing information and identifying solutions. Increased workflow efficiency, resulting in a 5% reduction in administrative costs. Achieved an 85% resolution rate for administrative problems, improving operations.
Stakeholder Relations: Maintained positive rapport with customers, managers, and employees, resulting in improved team morale and productivity. Implemented technology improvements, leading to a 10% reduction in processing time for administrative tasks. Information Provision: Provided information by answering questions and requests. Technology Implementation: Completed administrative projects by identifying and implementing new technology and resources.
Process Coordinator II
Capital One Bank
Plano, TX
(Jan. 2018 - March 2019)
Client Service & Product Knowledge: Achieved a consistent 90% client satisfaction rate by focusing on delivering efficient and effective client service. Contributed to a 15% reduction in identity theft and fraud cases through rigorous client verification. Consistently suggested relevant products and services, leading to a 5% increase in cross-selling success. - Implemented communication enhancements that resulted in a 10% improvement in operational efficiency.
Customer Service Management Systems: Managed CRM system data entry and ensured the security of client information, potential fraud issues, contributing to reduction in bank losses.
Efficiency: Provided high-quality service, emphasizing low client effort and suggesting changes to improve business efficiencies. Assessed client needs, suggested products and services, and opened new accounts and ancillary products.
Call Center Coordinator
Capital One Bank
Plano, TX
(May 2016 - Dec. 2017)
Project Coordination: Coordinated internal resources, business operations, processes, procedures, guidelines and third parties/vendors, achieving a 90% on-time project delivery rate.
Switch Replacement: Successfully managed a switch replacement project across 40 customer sites, resulting in a 98% success rate. Stakeholder Engagement and Client Relationship: Facilitated team and client meetings, measured project performance, and maintained comprehensive project documentation. Successfully managed client relationships, ensuring project success.
Sales Growth:/ Team Leadership: Led a team to ensure competence and continuity of customer account executives. Maintained and increased sales volume of new and existing accounts, contributing to revenue growth. Technical Service Operations Manager/
Project Manager
Cisco Systems
Dallas - Forth Worth, TX
(Feb. 2015 - April 2016)
1531 High Bridge Blvd.
Crandall, TX 75114
SHERMEKA NICHOLSON, CSM **********@*****.*** 313-***-****
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