Project Management Guest Service

Jonathan Dockens, Jr.

*************@*****.*** • 773-***-**** • Chicago, Illinois

SKILLS

Excellent Verbal Communication • Effective Time Management • Teamwork • Project Management • Microsoft Word • Microsoft Excel • Google Docs • Google Sheets WORK EXPERIENCE

Food and Beverage Expert

Target

04/2023 - Present

• Train team members on food and beverage business fundamentals; department sales trends, inventory, quality and freshness management, guest shopping patterns and pricing and promotions strategies

• Learned and informed customers of guest service fundamentals and experience building a guest first culture in food and beverage

• Scan, handle and move merchandise efficiently and safely, including frequently lifting or restocking merchandise

• Process cash, credit, and debit transactions using a cash register or point-of-sale system

• Answer customer questions regarding products, store policies, and services

• Adhere to all company policies and procedures, including safety and security protocols UIC Admission Ambassador

University of Illinois Chicago

09/2022-05/2023

• Facilitated tours and official peer interactions

● Served as visitors center receptionist and event liaison

● Conducted campus tours for new students and guest

● Assisted with office functions including admission and recruitment events Overnight Grocery Clerk

Jewel-Osco

11/2021-04/2023

• Dismantled pallets and moving product from backroom to supermarket floor

• Replenished product throughout the store overnight

• Reported product ordering/shipping discrepancies to the department manager

• Adhered to all food safety regulations and guidelines EDUCATION

Bachelor of Science in Accounting

University of Illinois at Chicago

8/2020 – 5/2023

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