IT Application Support Analyst

Sneha Hanna Varghese

***** ******* ***, ******** ****, OK 73162

E: *.*********@*****.*** N: 405-***-****

Professional Summary:

Highly motivated Software Manual Testing with a strong foundation in developing and executing comprehensive test plans and test cases. Skilled in collaborating with developers to identify and resolve software issues, creating and maintaining manual test scripts, and reporting and tracking software defects. Aiming to leverage my skills and passion for software testing to contribute to a dynamic team and ensure the delivery of high-quality software products. Hard-working & Willing to learn new technologies and skills.

Education Details:

● Master of Computer Applications, Nehru College of Management, Coimbatore, India - 2018

● Bachelor of Computer Science, College of Applied Science (IHRD), Kerala, India – 2015 Training & Certifications:

● Manual & Automation Testing (Selenium, JMeter)

● Instagram Marketing Course

● Social Media Marketing Mastery Step 1.

● JEE and Android

● MCSE and CCNA

● Java.

Internship & Projects:

● Inligting Radio Chat Using JEE and Android (2018)

● College Website Using Java (2015)

Technical Skills:

● Manual Testing: Good knowledge of the test cases for writing, execution, and review.

● Identify, document, and report bugs.

● Knowledge of the bug lifecycle.

● Knowledge of Defect Tracking Tool.

● Basic knowledge of Jira.

● Selenium WebDriver testing with the testing framework.

● Understanding Agile Methodology.

● Basic knowledge of writing SQL queries.

● Knowledge of mobile and web applications on Android and iOS operating systems.

● Social Media Marketing.

● Social Media Channel and Campaign management.

● Strategy Planning.

● Adequate understanding of SEO, Google Ad words, Google Analytics and WordPress.

● MS Office

● Java, HTML

Professional Experience:

Walmart Neighborhood Market – Oklahoma City, OK April 2022 – Present Team Associate

Responsibilities:

● Maintained productive, efficient approach to all tasks.

● Kept work areas clean, organized, and safe to promote efficiency and team safety.

● Learned all required tasks quickly to maximize performance.

● Trained new team members by relaying information on company procedures and safety requirements.

● Developed strong cooperative relationships with coworkers and managers.

● Addressed and resolved customer complaints politely and professionally.

● Assisted with inventory counts and stocking of merchandise.

● Contributed to team success by completing jobs quickly and accurately.

● Continuously checked products for quality assurance according to strict guidelines. Rogersoft Technologies Private Ltd, India Jan 2022 – March 2022 Software Testing Trainee

Responsibilities:

● Reviewing software requirements and creating test scenarios.

● Plan, develop, and execute test plans and test cases.

● Detecting and analyzing software defects or issues.

● Identified, documented, and reported bugs.

● Collaborating with a team of colleagues to develop efficient testing systems.

● Reporting major findings to managers.

● Providing feedback and assistance with software design or function.

● Performed Smoke, unit, system, and performance testing to certify the stability and usability of software systems.

● Tested live projects and Demo websites.

Dream Story Wedding Media and AJ Weddings, India April 2020 – Nov 2023 Social Media Manager

Responsibilities:

● Managing Social Media Channels (Facebook, Instagram and YouTube).

● Creating and monitoring social media campaigns.

● Developing strategic plans and assessing company performance.

● Brainstorming innovative ideas for the creative team to suit the client's expectations better. Signefo, India April 2018 – March 2020

Digital Marketing Administrator

Responsibilities:

● Appropriate Client handling and relations.

● Coordinating office activities and operations.

● Manual testing of Web-based applications and bug reporting.

● Reviewing software requirements and creating test scenarios

● Detecting and analyzing software defects or issues

● Collaborating with a team of colleagues to develop efficient testing systems.

● Reporting major findings to managers.

● Interacting with clients to understand software or product requirements.

● Providing feedback and assistance with software design or function.

● Maintaining client social media presence across digital channels like Facebook, Instagram, YouTube, Twitter, Google and Pinterest.

● Created social media strategies and executed plans that engage audiences and cultivated brand awareness.

● Creating and managing campaign content including evaluation, assessment, and strategizing.

● Developing online contests for clients.

● Creation and management of cliental link-building strategies.

● Assisting the Digital Marketing Specialist in Google AdWords, SEO, blogging, and article submission.

● Brainstorming innovative ideas to design team to better suit the client demand.

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