Customer Service Representative
Resume:
Shavon Faulcon-Damon
Portsmouth, VA 23704
*************@*****.***
Work Experience
Thomas B. Hargrave Educational Center
Childcare Worker that is dedicated and compassionate with a proven track record of creating engaging and educational environments for children ages 2-5 as well as school age.
Skilled in curriculum development, behavior management, and parent communication, resulting in significant improvements in cognitive and social-emotional development.
Helps develop and create educational activities, preparing and serving snacks to children and maintaining a clean environment for the children.
Maintains a safe and fun environment for young children.
Mission BBQ- Customer Service Representative
2021 to 2022
Made product recommendations or services to customers based on their needs and preferences
Served customers by providing product and service information and resolving product problems.
Interacted with customers to address their concerns, answer their questions
Received and processes incoming orders. As well as handling order cancellations, product returns. Ensures that customer orders and transactions are processed in an efficient and timely manner.
Food Lion- Cashier
2020 to 2021
Smiled and provided prompt, accurate and friendly service while engaging customers to create a positive shopping experience
Loaded customers’ groceries from cart to belt-unload items for ease of bagging such as grouping cold items together
Checked the bottom of every cart and under all baby seats for items before completing an order.
Followed procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
Ensured workstation and front-end area of the store has a neat and clean presentation
Pizza Hut- Customer Service Representative
2019 to 2020
Provided communication skills. These are key for great in person or phone conversations with our customers. Comfortable talking to strangers with a smile.
Take the appropriate courses for training and you understand the need to be on time
Kept the restaurant clean and sanitized per health code.
Fun and friendly and valued customers and takes absolute pride in everything I do.
Dominos- Customer Service Representative 2018 to 2019
Demonstrated ability to maintain food and team member safety
Excellent customer service skills
Ability to operate store technology
Ability to assist with store operations
Education
Tidewater Community College
General Studies
August 2020- December 2021
Paul D. Community College -
General Studies
January 2022- currently
Certifications
CPR – 2022
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