Technical Support Help Desk
Resume:
Scott Rickenbaugh
Johnstown, Co 80534
******************@*****.***
Objective: To apply my technical knowledge and skills in the IT field in a Support Specialist position.
Education:
ITT Technical Institute Henderson, NV
Associate of Applied Science in IT / Computer Network Systems May 2004-Jun. 2006
Various Dell Certification desktop. Laptops, Servers
Lenovo Certifications
Certifications:
A+ Certification Completed Dec. 2010
Skills:
●PC diagnostics and repair
●Windows 311/95/98/ME/NT/XP
●VISTA/Windows 7/8/10/11
●Windows Servers
●Familiarity with Apple Macintosh
●Microsoft Office/Office 365
●Imageing Software
●End-user training
●Ubuntu
●Able to think outside the box
●Cisco/Avaya/Juniper Knowledge
●Remedy/Inav ticketing, Service Central
Professional Experience:
Artech LLC / Medtronics Boulder,Co
Test Technician Contingent
Feb.5 2024 - Feb-29-2024
●Equipment tracking
●Test new products
●provide technical Support where and when needed
●resolve break fix issue for users on site
●used ticketing system
●Supported Hp users
●perform imaging
●Troubshooting issue When Needed
Acara Solution / LockHeed martin Boulder,Co
Sr HelpDesk technician
Aug.8 2023 - dec-11-2023
●Assist with new hires
●Assist with replacement and upgrade of user system
●provide technical Support where and when needed
●perform seat moves
●resolve break fix issue for users on site
●used ticketing system
●Supported Hp users
●performed Windows upgrades and imaging
●HP Certified
World Wide Tech Service Johnstown,Co
Field Technician
Nov. 2014 - June-6-2023
●Provide Field technical and Warranty Support for Dell and lenovo Clients
●Provide field support for IBM Clients Along with Quest, Cargill, Kyndryl Clients
●Provided qualified mobile technical support and repairs on-site, provided On-Site Support,repaired Hardware, Software and printers, and PoS machines
●Provide Quality Server HArdware and troubleshooting Support
●Manage IT tickets, Set schedules and routes
●Provide help desk Support when Needed
Geeks on Site Las Vegas, NV
Field Technician
Sept. 2014 - Nov 2014
●Field Support and technical diagnosing for client in the Las Vegas area
Realm Technologies Las Vegas, NV
Field Technician
May 2013 - June 2014
●Provide Field technical and Warranty Support for Dell Clients
●Provide troubleshooting to Lan/Wan in Business and residential Areas
●Provides Cabling for Lan/wan
Prestige Computers Las Vegas, NV
Field Technician/Owner
Sept. 2011 -may 2013
●Provided qualified mobile technical support and repairs on-site, provided On-Site Support
●Repaired Hardware, Software and printers and POS machines
●Provide troubleshooting to Lan/Wan in Business and residential Areas
●Provides Cabling for Lan/wan
●Managed day to Day operations
Alpha Ten Technologies Inc. Las Vegas, NV
Project Technician
Nov. 2011 - Dec.2012
●Provide technical Support and Dell system Set up and roll out for Project Based in Las Vegas in Association with the VA Hospital
Technology Integrations Group Las Vegas, NV
Field Technician II Mar. 2008 - Feb. 2009
●Provided qualified mobile technical support and repairs on-site,
●Provided On-Site Support for Local Schools (CCSD), repaired Hardware, Software and printers
Nova South Eastern University Las Vegas, NV
Computer Network Specialist II Feb. 2006 - Jan. 2008
●Updated and Maintained 2 Full Computer labs
●Maintained Customer Support for all Students and Staff
●Repaired upgrade and maintained all electronic Equipment and Servers
●Maintained network at the local levels, utilizing Microsoft Server 2003
●Established system by planning and executing the selection, installation, configuration, and testing of PC and server hardware, software, LAN and WAN networks, and operated and system
●Maintained and developed, tested, evaluated, and installed enhancements and new software
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