Senior Software Engineer

JEFF MILLER

Chicago, IL ***** 312-***-**** ***********@***.*** linkedin.com/in/jeffmiller001/

SENIOR SOFTWARE ENGINEER & SYSTEMS ANALYST

Transform user issues and concerns into streamlined processes and improved outcomes.

Senior Software Analyst & Developer, interfacing with end users across the organization to create solutions and ensure user friendliness. Collaborate with stakeholders and colleagues, at all levels, to build rapport, provide in-depth user stories, and consistently exceed expectations. Highly adaptable problem solver who thrives in fast-paced, ever-changing environments. Expert using PowerBuilder and SQL developer.

Core Competencies

Leadership Product Life Cycle Process Improvement Data Analysis

Project Management Mentoring Problem Solving Planning Agile Methodologies

System Testing Load Testing Software Documentation

Technical Skills

PowerBuilder SQL .Net Framework Microsoft Visio Visual Studio 2008 Ajax VB C+ Confluence ServiceNow Informix stored procedures SOAP Visual Basic for Apps Jira

PROFESSIONAL EXPERIENCE

COLLEGE OF AMERICAN PATHOLOGISTS, Northfield, IL

Senior Software Developer 02/2013 – 03/2024

Developed, managed, and documented mission-critical, enterprise-wide custom software system (SCORES), including design and coding of user interface (UI). Created and maintained SQL and stored procedures.

Optimized performance for 18,000+ users by upgrading legacy PowerBuilder system to newest version, enabling companywide deployment of Windows 10.

Spearheaded initiative reducing Contact Center call volume by approximately 5% and simplified user experience by configuring test grading and developing external interface, improving customer satisfaction.

Automated manual processes such as order backouts, replacing manual data entry with spreadsheet import capability, and tracking laboratory compliance with government standards, saving the laboratory compliance group approximately 8 to 12 hours per month.

Upgraded and corrected custom software system, ensuring compliance with government changes.

Mentored junior programmers, enabling them to translate specs into code and advancing their professional development.

Expedited load process by approximately 25% for SCORES, changing load script to only copy modules to workstations when the master copy was newer than the workstation copy, thereby eliminating user complaints regarding load time.

DISABATO ADVISORS, Chicago, IL

Chief Technology Officer 08/2008 – 10/2012

Managed and maintained ten computers in one office location, as well as office equipment and phone system, including configured Windows server; set up backup schedule, email accounts, and security access. Research costs for project proposals for needed hardware or software.

Designed, developed, and implemented pension fund performance reporting system with a .NET user interface and SQL Server back end, saving approximately 2 hours per week and eliminating redundancy.

Created various spreadsheet macros and trained Financial Analysts on how to use them.

Improved client results and saved ~1 hour per day for analysts by creating Excel Macro programs to automate previous manual data manipulation.

COLLEGE OF AMERICAN PATHOLOGISTS, Northfield, IL

Consultant 07/2006 – 08/2008

Upgraded existing functionality to align with new requirements, to enable users to perform tasks that previously required IT involvement.

Added new functionality such as ability to interface with AWS to PowerBuilder application, allowing communication with third-party software.

Trained 2 junior programmers in database and PowerBuilder, adding to their skillset and increasing their contribution to the team, while ensuring employee retention.

Additional experience: Software Developer - Discovery International, Deerfield, IL

EDUCATION

DEPAUL UNIVERSITY, Chicago, IL

Master of Business Administration in Human Resources

Computer Career Program Certificate, Information Technology

UNIVERSITY OF ILLINOIS URBANA-CHAMPAIGN, College of Business, Champaign, IL

Bachelor of Science in Marketing

COMMUNITY INVOLVEMENT

EVANSTON BIKE CLUB, Evanston, IL

Webmaster 05/2011 – Current

Created new website for Evanston Bike Club (evanstonbikeclub.org).

North Shore Century Annual Event Food Chair 02/2009 – 09/2023

Ordered, coordinated, and distributed food and supplies for rest stops for annual 2000-biker event. Raised $50K in 2023 and donated to local causes.

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