Customer Service Patient Access
Resume:
Jo Koopman
Cashier, Patient Access, Registrar - Franciscan Health Crawfordsville IN
Crawfordsville, IN 47933
*******@*****.***
Cuurenly working partime as an apartment leasing agent. Looking for part time job.More than 30 years successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems before they occur.
• Have solid computer skills with working knowledge using Windows, Microsoft Excel, WordPerfect, Microsoft Word and Internet Explorer.
• Ability to train, motivate, and supervise customer service employees.
• A team player, acknowledged as "Total Quality Customer Service Professional."
• Processed customer orders, by phone and paper. Organized data assisted with large projects Help train other employees on several tasks.
• Top Data Entry processor.
• Achieved above and beyond quality checks
• Assisted in Mailroom and Scanning Departments.
• Contacted customers to resolve any problems with their orders
• Excellent customer service skills.
• Ability to deal with cash and balance sheets.
Authorized to work in the US for any employer
Work Experience
Cashier, Patient Access, Registrar
Franciscan Health Crawfordsville IN - Crawfordsville, IN 2013 to Present
• Take all patient payments and answer questions on their hospital accounts.
• Post all payments set up payment plans.
• Reconcile cash drawers, prepare bank deposits.
• Make sure all equals out at the end of the day and is posted in system
• Register patients, outpatient and Emergency room patients.
• Enter all insurance information and personal information into system.
• Sort the mail and deliver it.
• Answer multi line phone and transfer to correct areas. Answer questions for patients calling in. Customer Service Representative
Pearson Inc - Lebanon, IN
2001 to 2013
• Worked with major accounts and large dollar orders. Helped on new projects. Backed up several other employees with their tasks.
• Support sales reps service for new accounts and old.
• Quickly and effectively solve customer challenges
• Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service. Always willing to help other employees
• Data Entry
Receptionist/ Commercial Accounts
Rose Pest Control - Troy, MI
1999 to 2001
* Clerical duties, answered multiple line phone
* Scheduled appointments for techs both Commercial and Residential.
* Handled and solved customer complaints
* Balanced payments monthly.
* Filled in for Office Manager while on leave and vacation.
* Received Secretary of the year award.
* A team player, acknowledged as "Total Quality Customer Service Professional." Education
Certificate
Dorsey Business School - Madison Heights, MI
1998 to 2000
High School Diploma
Lincoln High School - Warren, MI
1972 to 1976
Skills
• Computer skills
• Microsoft Office
• Pest Control
• Multi-line Phone Systems
• Clerical Experience
• Epic
• Insurance Verification
• Medical Office Experience
• Hospital Experience
• Microsoft Outlook
• HIPAA
• ICD-9
• Office Management
• Phone Etiquette
• ICD-10
• Communication skills
• Customer service
Assessments
Bookkeeping — Proficient
September 2021
Calculating and determining the accuracy of financial data Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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