Service Representative Call Center

Charleston, WV ***** 304-***-**** ********@*****.***

AFRICIA GRIFFIN

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. PROFESSIONAL

SUMMARY

SKILLS ● Problem-solving skills

Communicating with

clients

●

Verbal and written

communication

●

● Resolving issues

CALL CENTER REPRESENTATIVE 01/2024 to Current

Modivcare, Charleston, WV

PATIENT SERVICE REPRESENTATIVE 03/2022 to 10/2023

WVU Thomas Health, South Charleston, WV

CAREGIVER 11/2016 to 03/2023

West Virginia Choice, Charleston, WV

WORK HISTORY

Managed high call volumes while providing exceptional customer support and maintaining professional composure.

●

Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.

●

Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.

●

Enhanced customer satisfaction by efficiently addressing and resolving inquiries in timely manner.

●

Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.

●

● Verified insurance eligibility and coverage for patients. Handled sensitive patient concerns with professionalism and empathy, fostering atmosphere of trust within clinic.

●

● Filed and maintained patient records in accordance with HIPAA regulations.

● Assisted clients with activities of daily living, promoting independence and quality of life.

● Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

● Assisted with dressing guidance, grooming, meal preparation, and medication reminders. Performed light housekeeping duties to maintain cleanliness standards while respecting patient's personal space.

●

Garnet Career Center, Charleston, WV

Certification, Phlebotomy, 10/2014

Everest Institute - Cross Lanes, Charleston, WV

Certification, Medical Administrative Assistant, 11/2008 Garnet Career Center, Charleston, WV

GED, 01/2006

EDUCATION

Contact this candidate