Service Supervisor Customer

Frank Shepard

** ******* ****** - *** *****

Brooklyn, NY 11208

(s70) 6e0-6949

Train Service Supervisor (TSS)

Responsible and accountable for the supervision, instruction, examination and qualification of MTA New York City Transit Train Operators, Conductors, Tower Operators and other operating personnel in the performance of their duties. Also preformed duties for the following subordinate titles prior to promotion to TSS. Train Operator: 10108197 - 10107106

Conductor: 01110194 - 10107197

United Parcel Service 04111187 - 04116/98

46-05 56th Road

Maspeth,lYY 11378 Pre Loader

Responsible for loading, unloading, shipping, receiving, scanning, sorting, and stocking packages. Utilize healy machinery to complete tasks. Performs other relivant tasks as assigned in a fast-paced environment. WORK f,XFERIENCE:

MTA New York City Transit

180 Livingston Street

Brooklyn, NY 11201

McDonald's

3001 Stratton Street

Flushing, NY 11354

Education

York College

94-20 Guy R Brewer Boulevard

Jamaica, NY 11451

Brooklyn Technical H.S.

29 Fort Greene Place

Brooklyn, NY 11217

10/08/06 - Present

06102186 - 04110187

Shift Manager (SM)

Jantary 1987 - May 2001

Bachelor of Arts - Psychology

September 1982 - June 1986

Academics in Science, Technology, Engineering & Mathematics Responsible for creating weekly schedules of employees, resolving customer complaints, and training or mentoring assistant managers. Ensure consistent and friendly customer service from all employees. Also preformed duties for the following subordinate titles prior to promotion to SM. Crew Chief: 11123185 - 06102186

Crew Trainer: 11111184 - lll23l85

Crew Worker: 05116184 - llllllS4

References and Credentials Available on Request

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