Customer Service Technical Support
Resume:
Sterlin Mooney
Oklahoma City, OK *****
********@*******.***
* Accustomed to working in a fast-paced environment with the ability to think quickly and successfully handle difficult situations.
* Excellent interpersonal skills, with the ability to build and work collaboratively in a strong team concept in both supervisory or support staff roles.
* Strong interpersonal skills resulting in exceptional rapport with people.
* Proven success in initiation, promoting, and maintaining, strong professional relationships.
* Able to multitask in stressful environments.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Tech Support Specialist
T-Mobile - Oklahoma City, OK
October 2022 to Present
Provided excellent customer service and troubleshooting procedures to customers in need of technical support for their devices.
Crisis Chat Supervisor
HeartLine, Inc. - Oklahoma City, OK
July 2022 to Present
Provided guidance around process/issue resolution and assisting 988 Crisis Services Leads in coordinating team activities to ensure best practices, safety and quality assurance expectations, and service delivery goals are met. Provided technical coaching, training, mentoring and team engagement Technical Support Engineer
Dell - Oklahoma City, OK
February 2018 to Present
Working with account set of Fortune 500 companies. Assisting customers with product for their Datacenter Infrastructure. Build quotes and solutions for customers. Retention Specialist
Cox Communications - Oklahoma City, OK
September 2019 to September 2022
Assisting customers with billing, product and technical issues. Providing exceptional customer service and building rapport to build long term relationships. Stocker
Hobby Lobby - Oklahoma City, OK
January 2017 to February 2018
Inbound Sales Agent
Progrexion - Oklahoma City, OK
January 2016 to February 2017
Assist clients in repairing their credit and improving their other credit score factors. Providing excellent customer service to each client.
Customer Care Agent
Williams-Sonoma - Oklahoma City, OK
August 2015 to December 2015
Seasonal full time job. Assisting customers with placing orders through catalogs overtue phone. Mental Health Technician
Integris Mental Health - Oklahoma City, OK
April 2013 to May 2015
Education
Psychology
Connors State College - Warner, OK
2005 to 2007
Skills
• Customer Service
• Customer Care
• Call Center
• Technical Support
• Inside Sales
• Salesforce
• Cold Calling
• Order Entry
Certifications and Licenses
Driver's License
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