Phoenix Az Customer Service

HEATHER M. EDWARDS

**** **** ****** **. #***, Phoenix AZ 85029 307-***-**** *********@*****.***

Key Skills

Office Management

Medical Appt. Scheduling

Staff Development & Training

Records Management

Meeting & Event Planning

Inventory Management

Experience

EMERGENCY CHIROPRACTIC, PHOENIX AZ

Receptionist 05/2023 to 10/2023

Meet and greet patients, collected necessary forms, insurance information, etc. Answered phone and scheduled appointments.

Assisted chiropractor as needed, maintained records.

Strong customer service skills in all facets of position.

Effectively handle internal and external customers’ expectations – able to identify needs, tactfully answer questions, and solve problems while promoting a courteous and professional image for customers, employer, and co-workers.

BASHAS GROCERY STORE, PHOENIX AZ

Meat Department Clerk 09/2022 to 12/2022

Over the counter sales.

Rotating, replacing stock for daily and weekly specials.

Checking pull dates and properly disposing of outdated product.

Testing of exact fat content percentages in ground beef.

EVANSTON CHIROPRACTIC CENTER, EVANSTON WY

Chiropractic Assistant 02/2021 – 08/2022

Performing new patient exams consisting of: vitals, range of motion, and foot levelers arch support scans.

Assist with acupuncture procedures – documentation of points needled and needle removal.

Assisted team members with scheduling, and processing and recording of payments and insurance information.

Assisted new patients with completion of all intake paperwork. i.e.; informed consent, HIPPA education, and entering all into Chirospring.

Transferring images onto disc for referrals of further treatment.

Supplying exam and adjustment rooms with needed materials.

Accurately documenting messages for the Dr. in a timely manner.

CINDY’S PET GROOMING, EVANSTON WY

Assistant Groomer 09/2017 to 03/2020

Bathing dogs of varying sizes of five to one hundred pounds.

Scheduling appointments and doing all day before reminder calls.

Inventory, ordering supplies for grooming and retail sales, organizing, cleaning, and doing laundry.

DAVE’S CUSTOM MEATS, EVANSTON WY

Deli Manager 05/2001-06/2017

Retail store that carried a wide variety of meats for over-th-counter sales with special cuts to order, and offering 14 different freezer plans.

Processing of retail beef, pork, lamb, bison, elk, poultry, and seafood.

Crafted a menu consisting of toasted sandwiches, homemade soups, ribs, brisket, pot roast and daily specials that changed from week to week.

Helped design and implement a HACCP plan for the hot deli and catering parts of the business.

Scheduling consultations for catering weddings, banquets, funerals and out of area events for up to 1,500 people.

ADDITIONAL SKILLS

Ten keys, typing, alphabetizing, filing.

Proficient in the safety, operation and breakdown of grinders, slicers, saws, knives, patty machine, cubers, vacuum packer and industrial smoke producer.

Self-motivated, paying attention to detail and capable of working independently.

VOLUNTEER WORK

Chicago Hamburger Co. Phoenix AZ 3/2023

Compassionate Journey Evanston WY 3/2022-6/2022

Strike Out Cancer Softball Tournament Evanston WY 6/2020,6/2021,6/2022

Evanston Elks Lodge Evanston WY 5/1990-7/1994

Education

HACCP Plan Certification (Hazard Analysis Critical Control Points) 2002

Serve Safe Certification 2002,2022

Arrowhead Dental Assisting 2014

Cameo College of Essential Beauty 2017

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