Client Relations Customer Service
Resume:
D. Fabien Resume.pdf vv Done
Deborah Fabien
Hyattsville, MD. 20785
***************@******.***
Dynamic and results-driven professional with over two decades of experience in client relations, sales, and
military communications. Demonstrated expertise in strategically analyzing customer needs, implementing
analytical strategies to optimize processes, and ensuring seamless communication in high-pressure
environments. Proven track record of exceeding intake targets, enhancing data quality, and fostering lasting
client relationships. A collaborative team player with strong analytical skills and a commitment to
excellence.
Skills
Client Relationship Management Analytical Thinking Communication (Verbal and
Written) Cross-functional Collaboration Process Enhancement Customer Service
Sales Techniques Problem Solving Teamwork Security Compliance Document
Management Data Analysis Record Keeping Equipment Operation (Communication
equipment in the Navy) Troubleshooting Maintenance Checks Compliance with Military
Regulations Sales Process Management Intake Procedures
Experience
2003 - PRESENT (40HRS/WEEK)
Verizon Communications, Silver Spring, MD. - Client Relations Specialist
e Strategically analyze customer needs and effectively communicate appropriate
documentation requirements, resulting in streamlined intake processes and increased
revenue generation.
e Implement analytical strategies to enhance data quality and accuracy in case filing systems,
ensuring efficient retrieval and maintenance of records for legal personnel and external
stakeholders.
e Leverage analytical insights to optimize customer interactions, resulting in improved
satisfaction ratings and strengthened client retention within a high-volume intake
environment.
e Collaborate with cross-functional teams to identify and address opportunities for process
enhancement, leading to enhanced efficiency and effectiveness in document management
and intake procedures.
2000 - 2003 (40HRS/WEEK)
Comcast, Washington, DC. - Inside Sales Representative
e Achieved or surpassed intake targets through effective communication with clients,
utilizing consultative techniques to assess needs, address concerns, and recommend
appropriate services.
Contact this candidate