Product Owner Software Development

Azat M

Senior. Product Owner

Phone: +1-929-***-****

Email: **********@*****.***

ABOUT ME

Motivated Technical Product Owner with 12 years of professional experience in Healthcare, Banking, Finance domains, and eLearning. Hands-on experience and comprehensive knowledge in executing different Software Development Methodologies like Agile, SAFe, Hybrid, Kanban, and traditional Waterfall. Extensive working knowledge of project management such as JIRA Align, JIRA, Rally, and Business Intelligence tools such as Power BI / Tableau. Proven analytical thinking, problem-solving, managerial skills, and the ability to succeed in high-pressure situations and collaborate efficiently with stakeholders and development teams within an organization.

PROFESSIONAL SUMMARY

Extensive experience in all phases and methodologies of the Software Development Life Cycle (SDLC) such as Waterfall, Agile, Scrum, Kanban, and Scaled Agile Framework (SAFe).

Qualified in gathering requirements using various elicitation techniques, including Brainstorming, one-on-one interviews, surveys, document analysis, interface analysis, workshops, and focus groups.

Extensive experience in handling stakeholders, creating stakeholder communication plan/RACI matrix, tackling Change Requests, and performing Impact, Risk, and GAP Analysis.

Extensive experience in creating UML diagrams like Use case diagrams, Activity flow diagrams, Sequence diagrams, Data Models, Business Process Model and Notation (BPMN), Data Mapping, Documentation for ETL processes and web orchestration processes, mock-up screens and wireframes, and dynamic prototypes using MS Visio and Axure RP.

To secure functional implementation, test plans, and case scenario execution, including business requirements. I made sure that I have through interactions with the quality assurance team, designers, and developers.

Expertise in creating artifacts like Business Requirement Document (BRD), System Requirement Specifications documents (SRS), and Requirement Traceability Matrix (RTM).

Conducting Joint Application Development (JAD) sessions with development teams, technical teams, and SMEs for driving both functional and non-functional requirements into technical requirements.

Experience in implementing ATDD, Data-Driven, and Keyword-Driven Framework.

Coordinated with the Release Train Engineer (RTE) for dependency mapping and Architectural Runway maintenance.

Acted as Product Owner in refining product backlog, writing technical user stories, and gathering requirements.

Comprehensive knowledge of web services-related concepts such as XML, JSON, WSDL, WADL, HTML, AJAX, SOA, API, SOAP, and RESTful web services.

Worked on synchronous orchestration of Web services and Web Methods.

Hands-on experience in performing SQL queries for retrieving data from different data sources.

Comprehensive knowledge in enhancing applications using the Service Oriented Architecture, Micro Service Architecture, and integrating Web Services and APIs.

Documented APIs using Swagger and been part of API testing using Postman, and SOAP UI.

Experienced working closely with PM, PO, IT System Architect, and cross-functional teams and involved in writing Client-side validations, Transformation rules, Database validations, and Server-side validations and collaborated with the development team in integrating AJAX for dynamic and interactive UI pages.

TECHNICAL SKILLS

Methodologies

Agile, Hybrid and Waterfall

Frameworks

Scrum, SAFe, Kanban

Modeling Tools

Figma, Balsamiq, MS Visio, Draw.io, Axure RP

Web Technologies

XML, JSON, HTML & CSS, SOAP, RESTful

Databases

SSMS, MS SQL Server, Oracle, PostgreSQL

ETL

SSIS, SSRS, SSAS, SQL, Informatica PowerCenter, Talend, IBM Infosphere DataStage, AWS

BI Tools

Tableau, XSL-FO, Crystal Report, Power BI

Environments

CI-CD, Dev Ops, TDD, ATDD, BDD, FDD

Testing Tools

Selenium, POSTMAN, LoadRunner, SoapUI

Documentation Tools

Swagger, MS Office Suite, SharePoint, MS Excel Confluence, MS Access

Project Management Tools

Azure DevOps, JIRA, Rally, MS Project Professional

CERTIFICATIONS

Certified Scrum Master

UI Path – RPA Business Analyst

Six-Sigma

IBM-SQL

Artificial Intelligence (Intro)

PROFESSIONAL EXPERIENCE

Senior. Product Owner October 2023– Active 2024

Client: Optum (United Healthcare) Eden Prairie, MN

Project: Developing a new look-up software/product.

Scope: In developing our new look-up software/product targeted for multiple clients, we innovatively engineered a seamless and intuitive user experience that resonates profoundly, harmoniously integrating all features into an industry-leading solution that provides exceptional value and satisfaction across our diverse client base, while ensuring the application adheres to all relevant healthcare data standards and regulatory requirements for our target clients in the healthcare industry.

Key Responsibilities:

I am working within a SAFe (Scaled Agile Framework) Agile environment, following an iterative approach. This involves my team and I working in rapid, cyclical development sprints. Throughout these iterative cycles, we continuously collect feedback and input. This feedback loop allows us to repeatedly refine and enhance the products we are developing over time through an ongoing improvement process.

Through conducting interviews with essential stakeholders, I was able to identify and understand the fundamental requirements for the project. During dedicated Discovery sessions, I meticulously documented and recorded all the critical requirements that would need to be addressed.

Through a comprehensive gap analysis, I evaluated the introduction of an autocomplete feature against our existing lookup app's capabilities and determined that dynamically suggesting relevant search terms as the user types of their query would significantly enhance the user experience by bridging the discoverability gap.

Defined clear validation messages to be displayed for each potential search scenario, ensuring users receive helpful feedback when their queries don't match any suggestions or data in our database.

Collaborating intimately with stakeholders, product leadership, and cross-departmental teams during the pre-planning and planning phases of the program increment, while assisting teams in identifying and mapping interdependencies across initiatives.

Designed user interfaces by promoting the adoption of interactive prototypes and best practices for UI development using Figma and followed standards using UITK.

Leveraged Figma's collaborative features to gather feedback and iteratively refine UI mockups, ensuring a user-centric approach throughout the design process.

Ensured comprehensive integration of CPT, HCPCS, ICD-10 (CM & PCS), and legacy ICD-9 coding standards across all applicable features, enabling seamless compatibility and data accuracy within the new look-up tool.

Crafted precise and well-articulated user stories that strictly adhered to the INVEST principles, ensuring each requirement was self-contained, open to negotiation, delivered tangible value, amenable to accurate effort estimation, appropriately scoped, and readily testable for effective implementation.

I have adeptly utilized Rally's comprehensive project management capabilities to streamline the entire lifecycle of user stories for development teams, including creation, organization, prioritization, and meticulous tracking of progress through to successful implementation.

Conducted an in-depth analysis of proposed new features by crafting complex SQL queries to interrogate our database systems, methodically assessing the availability and integrity of requisite data entities to validate and inform viability assessments ahead of solidifying development requirements.

Rigorously executed comprehensive functional testing for each user story, methodically validating conformance to all predefined acceptance criteria, ensuring the delivered solution precisely aligned with specified requirements before deployment to Prod environment.

Meticulously validated that all deliverables stringently satisfied the established Definition of Done criteria, scrutinizing every aspect to certify requirements were met, followed by facilitating sprint review meetings where key stakeholders undertook a decisive inspection and expressly authorized formal signoff, marking the successful culmination of each iterative development cycle.

Environment: Agile, Figma, MS Word, Adobe, MS Excel, Miro, C#, .Net, MS PowerPoint, Azure DB, Power BI, Azure DevOps, Pinpoint Platform, Octopus, JSON, ServiceNow

Senior. Product Owner December 2022– September 2023

Client: Development Dimensions International Pittsburg, PA

Project: Enhancing the eLearning Pinpoint Platform.

Scope: The project encompasses a major enhancement of the eLearning Pinpoint Platform, transforming it into a state-of-the-art global hub for leadership development. Multiple data sources and applications will be integrated into Pinpoint, consolidating access to premier leadership education resources within a streamlined, intuitive user interface. By aggregating dispersed content and data into a unified hub, learners across 23 countries worldwide will benefit from enriched, technology-driven leadership training tailored to local needs. The enhanced platform aims to provide easy access to high-quality, targeted education resources that build critical leadership skills. This positions Pinpoint as a next-generation solution for rapidly advancing leadership capabilities across diverse global learners and organizations through a user-friendly, data-integrated, and content-rich eLearning portal.

Key Responsibilities:

Working in a SAFe Agile environment by adopting an iterative approach where my team and I work in rapid cycles of development, continuously gathering feedback to improve our products.

I elicited the core requirements through interviews with key stakeholders and captured all the necessary requirements during the workshop sessions.

Analyzed and documented the functional and technical requirements for the new “request system” for the DevOps team.

Engaging in close cooperation with Product Managers to jointly develop and prepare the Product Roadmap.

Working closely with Business Owners, Product Owners, and cross functional teams in the pre-PI and PI Planning and helping teams map dependencies

Stepped in as interim product manager during leadership transitions, providing continuity in product strategy and roadmap execution.

Working closely with engineering leads to maintaining velocity and sprint progress while product manager role was vacant.

Provided leadership and direction to the configuration team, making critical decisions when required to keep the project moving forward.

Writing well-defined user stories that aligned with INVEST criteria for effective user story, meaning each story was independent, negotiable, valuable, estimable, small, and testable.

Designed logical data models depicting entities, attributes, relationships, datatypes, constraints to provide blueprint for database development.

I have leveraged the Azure DevOps project management tool to create, organize, and track user stories for development teams.

Identified subject areas and dimensions for analytical data models using star schema.

Partnering closely with Product Managers and clients. I have been eliciting their product visions and strategies effectively translating them into technical language (user stories) and tasks for the engineering team to implement.

I have been working with the Software Development and DevOps team.

Collaborated with external stakeholders to assess and explore their feedback about the new functionality delivered.

As a DevOps PO organizing and handling requests that come from other teams to establish CI/CD pipelines and provide troubleshooting support as needed.

Created customized reporting tables and views using SQL to provide simpler access to frequently used reporting data for business users.

Partnered with analytics team to migrate on-premises SQL Server reporting solution to cloud-based BI platform to enable self-service access.

Delivered sophisticated data analysis and insights to inform critical business decisions across multiple departments and functions.

Mapped business data requirements to data visualizations and views using Power BI.

Led UX research and testing for new participant and admin portal, identifying key workflows and pain points to address.

Promoted adoption of interactive prototypes and human-centered design best practices for UI development using Figma

Partnered closely with UX designers and researchers to conceptualize and prototype intuitive, user-centric interfaces.

Continuously enhanced UI/UX literacy across the organization through coaching and training.

I worked on projects such as core functionalities including unified URLs, Access codes, forgot password, secure tokens, SSO, client picker, search engine, auto suggestion, and filtering functionalities to support both internal and external platform users.

Responsible for managing the product backlog, organizing the sprint backlog based on priority, and making sure that user stories met the Definition of Ready (DOR) criteria before including them in the sprint.

Performing functional testing for each user story to make sure that it met Acceptance Criteria

Verifying that all completed items met the Definition of Done and getting sign-off from stakeholders during the sprint review meeting at the end of each sprint.

I ensured builds were deployed on staging and the environment is set to perform UAT (user acceptance testing).

Collaborated with the development team to establish user acceptance testing accounts for business users.

Environment: Agile, Figma, MS Word, Adobe, MS Excel, Miro, C#, .Net, MS PowerPoint, Azure DB, Power BI, Azure DevOps, Pinpoint Platform, Octopus, JSON, ServiceNow

Senior. Product Owner/Business Analyst May 2022– Active 2022

Client: Legal General America Frederick, MD

Project: Building Industry Leading Predictive Analytics Life Insurance Engine.

Scope: Build an industry-leading predictive analytics engine. Quote to issue flexibility

to adapt to multiple environments. A multi-carrier platform for Advisors, and BGAs to write all products,

powered by predictive data in a collaborative process to ask the correct questions once. Pre-underwriting questions and scoring models will reduce the amount of “approved other than applied.”

cases. The platform will allow seamless integration with carrier or distributor platforms.

Key Responsibilities:

Worked in an agile environment and helped the team transfer from Srumban to Scrum.

Gathered requirements from stakeholders using interviews, document analysis, and observation techniques.

Analyzing data that needs to be part underwriting engine before building a new application. The

intent is to have the total question set provide enough breadth and depth to be able to obtain enough information for the realization of application data selection down to the carrier.

Utilized data modeling techniques to examine results and formulate recommendations for enhancing strategic and operational aspects.

Writing user stories and ensuring it meets INVEST criteria and defining acceptance criteria.

Utilizing Azure DevOps project management tool to track and create user stories.

Working closely with the development team by ensuring that the development team has all the required information in the refinement call before the development process.

Working closely with Product Managers, Business Owners, and clients by converting their strategies to tasks for the dev team.

Played a hands-on role overseeing the configuration team's work, driving decisions around configuration approaches to meet business needs.

Preparing Mockups for the new UI/UX Dynamic application using the Figma tool.

Used prototypes to showcase capabilities during project demos and sprint reviews

Analyzed user behavior data and feedback to identify opportunities to refine and enhance UI design

Made sure that the secure development process begins from the requirement gathering phase by asking the right question such as “Will desired app store or process any sensitive data? Do we need to adhere to any standards (PCI DSS, FFIEC, GDPR), etc...

Managing Product backlog and prioritizing sprint backlog and giving DOR (Definition of ready) for user stories before moving into sprint backlog

Making sure that all completed items at the end of the sprint in sprint review meeting met the Definition of done (DOD) and getting sign off from stakeholders.

Provided vital analytical support by digging into complex data sets, identifying trends and patterns, and communicating actionable findings to business leaders company wide.

Leveraged Power BI's drag-and-drop interface to enable self-service analytics for business users.

I was actively involved in the API integration process. Analyzed each and every data.

Performed API mapping and identified the Endpoints, dot extension, and Parameters

Experienced using ATE platform to see quote results for multiple carriers based on entered data

Defined validations for UW rules for Dynamic engine along with SMEs and Stakeholders. Prepared documentation based on discussions and provided documentation from different carriers.

Identified Q&A for UW (Underwriting) class journey for all carriers

Using SharePoint to Document reports minutes of meeting (MoM) and presenting the analysis to upper management regarding life insurance predictive analytics app

Working closely with Product Managers and collaborating to prepare Product Roadmap

Led cross-functional team through full user acceptance testing (UAT) cycles for 4 major product releases ensuring rigorous testing against requirements.

Environment: Agile, MS Word, Figma, Balsamiq, MS Excel, MS Visio, C#, MS PowerPoint, Tableau, Cosmos DB, Azure DevOps, JIRA, Power BI, Jenkins (SYSI), ATE Platform, AMS back-office application, JSON, Ivanti (similar to ServiceNow).

Technical Product Owner March 2021 – May 2022

Client: Express Scripts Franklin Lakes, NJ

Project: Batch Processing

Scope: Data driven process improvement engineering for claims adjudication. Inbound/Outbound Claims Data Transmission from client to Express Scripts. Bringing a new rental client into Express Scripts Platform and processing a huge data loads per day.

Key Responsibilities:

Working experience in the Scaled Agile Frameworks (SAFe) environment.

Using different methods like Workshops and Brainstorming to gather requirements.

Completed three big projects for new rental clients as a part of the claims adjudication process for Data History Load (DHL is a process where old RX claims processed at an external PBM are received in a batch file by Express Scripts to load in databases.

Performing gap analysis between current and future state and impact analysis for business requirements.

Analyzed findings through data modeling to recommend strategic and operational enhancements.

Created a Custom Layout in a collaboration effort with the client team based on what data is mandatory to load the claims as well as what data is available on the client side to be sent over.

Worked to establish a connection with the client to receive the file and with the help of DOB (Upstream team) to POS (Downstream team) receive a high-level validated file daily from the client.

Actively worked to establish an automated fallout process for errored claims. (During the load process claims with errors fail and POS sends them back to the client so that they can fix the error and resend them to Express Scripts).

Scheduled calls to gather requirements for required data conversion rules which are coded based on requirements to make sure that data is loaded in Express Scripts with recognizable values.

I assessed the suggested suggestions by comparing the potential advantages with any possible risks or drawbacks they might entail.

Creating technical user stories and refining them by running grooming sessions, and writing acceptance criteria for technical user stories.

Implemented CRM workflows for care management teams to drive patient outreach and follow-ups based on risk profile.

Presenting features in Pre-PI planning and PI planning for responsible products.

Working closely with Software Engineer Managers to create a roadmap for each product.

Wrote advanced SQL queries to pull data from multiple complex databases and tables to generate detailed Processed Claims reports for executive leadership.

Using Power BI (Data Analytics) for data visualization, and reporting purposes with Charts and Graphs

Sending MOM after the meetings (Scheduled by me).

Created user journeys, flowcharts and storyboards to map optimal UI navigation and UX.

Using Confluence and SharePoint for documentation and updates.

Continuously optimized CRM solution by gathering user feedback and enhancing features to better serve healthcare workflows

Maintained prototype version control through repositories to enable stakeholder collaboration.

Experienced working at Portfolio level and team level.

Creating features in Jira Align and linking issues (User Story) under the features, creating bugs in Jira to fix issues in PROD.

Created user stories and managed requirement backlogs in JIRA for Salesforce development.

Make sure that the Sprint backlog is prioritized for two sprints ahead.

Preparing Data Mapping from upstream to downstream applications/teams (DHL loads Incoming claim file)

Monitoring batch loads for each rental client using PulseRx tool where I can see the number of claims loaded, rejected, and reversed.

Defined Databases to move all xxx + TB to AWS cloud which are different regions.

Identified impact on Corporate VPN bandwidth that was a priority for business traffic before migrating data to the AWS cloud.

Documented requirements for Salesforce customizations including new objects, fields, workflows, and validation rules.

Working closely with all cross-functional team members to identify the scope of testing to write test cases.

Owned Testing Product Tool (TPT Regression tool) and enhanced features along with SMEs and the QA team.

Experienced utilizing the PBM tool set to check in detail claims in MAINT and lower regions.

Partnered with QA team to develop comprehensive test plans and UAT scenarios derived from user stories and acceptance criteria.

Environment: (SAFe) MS Word, MS Project, MS Excel, MS Visio, Cobol6, IBM Mainframe, MS PowerPoint, Mango DB, Kafka, JIRA Align, AWS, JIRA, Power BI, Jenkins (SYSI), PBM Toolset, PulseRx, TPT (Testing Product Tool), ServiceNow. Windows Scheduler.

Sr. Business Systems Analyst/Product Owner February 2019 – October 2020

Client: Prudential Financial Roseland, NJ

Project: Portfolio Management

Scope: Enhancement of legacy portfolio management application for the purpose of easing transaction processes and saving time, providing portfolio managers with new tools to perform multitask assignments, updating price changes in the stock market and satisfying clients with high profits and reducing investment risk.

Key Responsibilities:

Professional expertise in working with multiple teams on different levels of Scaled Agile Frameworks (SAFe)

Conducted workshops with users to demonstrate Charles River capabilities and gather feedback on desired features.

Analyzed business requirements and performed current and future state gap and impact analyses.

Created technical user stories and broke down functional user stories.

Participated in Pre-PI planning, PI planning, various releases, and ART events that apply cadence

Supported vision, and roadmap, and implemented cost-benefit analysis to identify ROI

Facilitated and Participated in System Demos, Solution Demos, and Inspect and Adapt(I&A) workshops

Utilized techniques like MoSCoW method to aid in effective prioritization of user stories.

Played a pivotal role in preparing Acceptance Criteria for user stories

Work with IT and technical teams to configure PeopleSoft Financials to align with the organization's financial processes and requirements.

Assisted in creating and sharing meeting minutes (MOM) and status reports after every meeting.

Used Confluence for documentation and visualization of KPIs and provided technical assistance and/or training in using JIRA.

Recommended optimal normalization level for logical data models based on analysis of business requirements.

Conducted user research including interviews, surveys and usability testing to gather UX feedback.

Managed requirements, bugs, and issues using JIRA and tracked the project life cycle

Collaborated with the dev team to implement Continuous Integration/ Continuous deployment (CI/CD) Pipeline using Jenkins

Made sure the Product Backlog prioritized for next two Sprints

Implemented ATDD within the team and worked with the team to remove impediments to ensure the delivery of Minimal Viable Product (MVP)

Recommended best practices around data preparation, dashboard design, and visualization principles using Tableau.

I was actively involved in the API integration process. I did Market Research (internal and external) and gathered requirements.

Defined data mapping requirements to ensure the seamless integration of financial data from various sources into PeopleSoft Financials.

Mapped API and shared it with SharePoint. identified the Endpoints, dot extension, and Parameters.

Produced high-value, multifaceted analytical products by adeptly synthesizing and elucidating complex datasets to serve various functions and levels of leadership.

Hands-on experience writing validations on the front end, back end, and data-server side.

Used various SQL commands like Create, Delete, Update, and Inner, Outer, Left, and Right Joins to update the database and retrieve data for data analysis and validation.

Define user roles and permissions within PeopleSoft Financials to ensure data security and compliance.

Performed cost-benefit and impact analysis for processing change requests from the client by filing the change request to the change control board.

Involved in the implementation of AJAX technology in creating a Dynamic Questionnaire for calculating the Risk Appetite of the client and providing Investment Proposal Statement for asset allocation.

Actively involved in setting up the orchestration processes within the application using XSL-FO incorporating Restful and SOAP Web services/ APIs using the WSDL and UDDI and integrating Web services in the application

Develop test plans and test cases to validate the functionality and accuracy of PeopleSoft Financials configurations.

Collaborated with the QA team to build the test cases for Regression Testing and facilitated UAT testing.

Created requirement documents such as IT architecture and Business Process Flow (As-Is and To-Be) documents for the integration and change management process.

Environment: (SAFe) MS Word, MS Project, MS Excel, C#, .NET, PeopleSoft Financials, MS Visio, XML, SOAP UI, HTML, UML, Tableau, MS PowerPoint, Oracle11g, JIRA, JSON, Power BI, AJAX, Jenkins.

Business Systems Analyst/Product Owner January 2018 – January 2019

Client: Capital One Richmond, VA

Project: Wealth Management/Payment

Scope: Enhancement of the standard operating procedure towards tracking and managing assets and portfolios to increase the high net worth of individual clients, provide the most secure investments, increase client satisfaction with updated investment news and stock price changes.

Key Responsibilities:

Functioned as the liaison between the line of business and the technical teams throughout the project life cycle.

I supported Project Manager in managing multiple projects including project planning.

Performed Document Analysis to determine legacy system and prepared process flows.

Gathered requirements from stakeholders and implemented, elicitation technics such as Brainstorming, One on One interviews, and Questionnaires.

Conducted GAP analysis for identifying improvement areas from legacy systems to the current processes.

Executed Impact analysis to determine the effect of new features on the future system

Lead and provided technical assistance and/or training in using Azure DevOps

Partnered with engineering team to design schemas and interfaces for managing payment data in internal systems.

Managed Product Backlog and made sure that Product Backlog had enough user stories

Defined business and functional requirements for integrations with third-party payment gateways.

Conducted Joint Requirements Planning (JRP) sessions with the Subject Matter Experts (SME) and the key stakeholders to understand business processes and the functionalities in detail.

Created user stories and acceptance criteria related to payment functionality like subscriptions, refunds, and discounts.

Managed stakeholder expectations, status, risks, issues, escalations, and created product release plans.

Created UML diagrams including Activity Diagrams, Sequence Diagrams, Process Flow, Data Flow Diagrams, Entity relationship diagrams, and Use Case Diagrams.

Reviewed physical database schemas to ensure implementation aligned with approved logical data model and business needs.

Prepared Wireframes, mockups, and prototypes for User Interface (UI)

Developed detailed System Requirement Specification (SRS) document, and Business Requirement Document (BRD).

Specified UI elements like navigation menus, widgets, tabs, and screen layouts in line with UX best practices.

Developed designed and modified operational and financial reports and programs.

Collaborated with appropriate teams to develop the creation and management of reporting environment.

Created Static Prototypes using HTML and CSS for an overview of the Graphical User Interface.

Created and

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