Customer Service Data Entry

BRYANNA

MCKENZIE

** * ******** ******, ******** City, New Jersey 08401

1-876-***-**** or 609-***-****

****.**********@*****.***

DOB: October 6, 2003

PROFESSIONAL SUMMARY

To offer the best of my service to the organization, to ensure that the set goals given are attained, and to ensure that I provide a satisfactory work attitude towards the organization. SKILLS

Data entry Customer service Problem Solving

Team Collaboration Critical Thinking MS Office Skills

File Organization Telephone Reception Technical Support

Time Management

EXPERIENCE

IT Support Administrative Intern

Mona Information Technology Services Kingston, Jamaica January 2023 - Current

Updated customers' accounts with password resets and efficient scanning of new records.

Install necessary software on customer's devices.

Prevented technical problems by maintaining equipment and troubleshooting issues for customers.

Answered email, online chats and telephones for the organization.

Delivered messages and ran errands for office staff.

Provide sufficient help with UWI MONA's different online systems. Customer Service Representative

Fontana Pharmacy (HEART TRUST NSTA HOPE YOUTH SUMMER PROGRAM) Ocho Rios, Jamaica

August 2022 - August 2022

Answered phones and resolved customer issues and complaints.

Enhanced customer satisfaction with fast, knowledgeable service.

Delivered fast and friendly service to handle questions and service complaints.

Informed customers of the promotions and special offers to increase sales.

Handled customer inquiries, payments and service requests. Bookstore Assistant

Gift Galore and Docucentre (HEART TRUST NSTA, HOPE YOUTH SUMMER PROGRAM) Ocho Rios, Jamaica

August 2021 - August 2021

Maintained customer satisfaction with exceptional, above-and-beyond service for requests.

Recovered selling floor during each shift, including gathering misplaced items, adding new stock and straightening bookcases.

Maintained customer satisfaction, quickly resolving issues and offering expert assistance.

Helped store meet demand by communicating specific project needs to managers.

Removed dust and dirt from items, regularly cleaning store.

Sourced and delivered special orders to fulfill customer requests. Pharmacy Assistant

Neighbour Care Pharmacy St.Ann's Bay, Jamaica

April 2018 - April 2018

Observed correct labeling, counting and stocking functions.

Safeguarded products by following proper medication storage practices and regulations.

Assisted customers by answering general pharmacy questions by telephone, email and in-person.

Kept merchandise moving with quick restocks of storage areas and sales shelves.

Compounded and packaged pharmaceutical products under direction of pharmacist.

Unpacked, sorted and counted incoming pharmacy items, securing stock and refrigerating perishable items.

Assisted pharmacists with completing orders by labeling bottles. EDUCATION

Bachelor of Arts (B.A.) - Geography

University of the West Indies, Kingston, Jamaica

November 2025

High School

York Castle High School, Brown's Town, St. Ann, Jamaica July 2022

CAPE:

Tourism and Travel U1 1

Tourism and Travel U2 2

Environmental Science U1 1

Environmental Science U2 2

Geography U1 2

Geography U2 3

Caribbean Studies 2

Communication Studies 3

CLUBS AND AWARDS

Member and Public Relations Officer of the Tourism Action Club (2020-2021)

Member and President of the Tourism Action Club (2021-2022)

Member and Assistant Public Relation Officer of the York Castle High School Sixth Form Association (2021-2022)

Member and Assistant Secretary of The Fashion Club (2022)

Member of the Key Club

Member of the Financial Literacy Club

Awarded Principal's Honor Roll (2020-2022)

Awarded Excellence for Outstanding Performance in CXC's CAPE Exams for June 2021

Awarded Certificate for Achieving an average of 80% at York Castle High School (2021)

Awarded Certification of Achievement in the Environmental Science course at the York Castle High School

Awarded Merit for Academic Excellence, Leadership, and Participation at the York Castle High School

Awarded Excellence for Outstanding Contribution to the Tourism Action Club at York Castle High School (2021) High School

St. Hildas Diocesan High, Brown's Town, St. Ann, Jamaica July 2020

CXC:

Principles of Business 1

Agricultural Science 1

Geography 2

Social Studies 2

Mathematics 2

English Language 2

English Literature 3

Spanish 2

CLUBS AND AWARDS

Member of Key Club

Member of Rangers

Member of Art Club

Member of Boss Club

Certification of Diploma from the St. Hildas Diocesan High School (2020)

Awarded consistently good work in 7 subjects at St.Hildas Diocesan High School (2020)

Awarded for consistently good work in 5 subjects at St. Hildas Diocesan High School (2018- 2019)

Awarded Bronze Medal in the GIS Poster Competition (2019)

Awarded Certification of Participation in Year 1 J.A.M.I.N Program 2018-19 from Khaled Bin Sultan Oceans Foundation, UWI

St. Ann's Bay Primary School, St.Ann's Bay, Jamaica June 2015 INTERESTS

Community Involvement

Vlogging

Promoting and Advertising

Traveling

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