Customer Service Warehouse Operations

DONOVAN DEMPS

Eustis, FL ***** 321-***-**** ************@*****.*** WWW: Bold Profile

Professional Summary

Worked physical labor for 3 years and customer service/retail for 2 Skills

Shipping and receiving

Sales floor support

Warehouse Operations

Pallet Jack Operation

Stock Rotation

Delivery Management

Customer Service

Receiving experience

Loading and unloading

Order Picking

Stock organization

Product Sorting

Heavy Lifting

Product Labeling

Stock replenishment

Merchandise pick-up procedures

Shipment Preparation

Online ordering knowledge

Product Merchandising

Shipment Processing

Return processing expertise

Positive Attitude

Attention to Detail

Critical Thinking

Team Management

Work History

Back Room Coordinator 11/2022 to 01/2023

Home Goods Warehouse – New Rochelle, NY

Supervised processing of orders, order tracking and delivery of goods Managed back-office sales team through coaching and sales technique training. Performed database management and analysis of business functions and processes. Maintained inventory for back-office supplies, computers and work-stations. Analyzed trends and reported on areas of improvement or change. Assisted in employee training, focusing on safety procedures and effective backroom operations techniques.

Established a system for tracking damaged goods, minimizing losses due to unsellable merchandise.

Safeguarded company assets by adhering to loss prevention policies when handling high-value or sensitive products in the backroom area.

Optimized space utilization within the backroom for increased efficiency and ease of access to products.

Reduced merchandise shrinkage through diligent monitoring of backroom security measures. Conducted regular audits of backroom inventory, identifying discrepancies and addressing them promptly.

Collaborated with store managers to develop strategies for reducing out-of-stock situations and improving overall stock availability.

Organized seasonal merchandise transitions, effectively managing the flow of new products into the store''s inventory while phasing out older items. Contributed to store-wide initiatives by providing input on backroom operations and working closely with cross-functional teams to achieve common goals. Communicated with vendors regarding delivery schedules, shipment discrepancies, and other relevant issues affecting inventory management processes. Prioritized tasks efficiently during peak times to maintain smooth operations within the backroom environment while meeting store demands.

Received incoming merchandise and stored in correct stock locations. Education

Eustis High School - Eustis, FL

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