Customer Service Call Center

Brigette Gavila

*** ****** ***** ** ***********, NM 87120 505-***-**** 505-***-**** ****.********@*****.*** Objective

10+ Customer Service experience. To obtain employment as a team player in a people-oriented organization, where I can maximize my customer service experience in a challenging environment to achieve the corporate goals. Enjoy learning new skills and will always leave room for growth and development.

HIGH SCHOOL DIPLOMA 2001 FOOTHILL HIGH SCHOOL ALBUQUERQUE

· Major: Graduated with honors

COSMETOLOGY 2006 DEWOFFES BEAUTY SCHOOL ALBUQUERQUE

· License in Cosmetology

Skills & Abilities

MANAGEMENT

· While working at a Law office and as well as A Virtual Receptionist, I obtained very good customer service and excellent phone skills. After 2 years at A Virtual Receptionist, I was a weekend manager. Managed about 7-8 individuals. Answered up to 7 lines at a time. Took messages, gave out the proper information for each business we answered for including, doctor offices, bails bonding, funeral homes, dentist offices. Faxed company’s proper paperwork and much more. I also managed my crew at Maverick, had manager privileges, did inventory, checked in vendors ect. SALES

· While working at Lowes call center, I also learned customer service and phone skills. Was also one of the top sellers for 6 months in a row out of the year I worked at this call center. I worked at Valero/Brewer Oil as well interacting with customers all day ringing them up and making gas, lottery, and merchandise transactions.

COMMUNICATION

· Have strong and excellent interpersonal communication skills along with in person and telephone speaking skills. Have dealt with every type of customer you could think of. I am very good at communicating and making sure the customers’ needs are met. Comfortable with talking and interacting with others. In person, I treat everyone with the same respect that I expect. OTHER SKILLS

· I am very able to quickly learn anything new. I adapt well and have the ability to work under pressure. I am very well at problem solving. I am an initiator as well. I take pride in my work and will always go the extra mile to ensure customer satisfaction. Skills acquired that apply to this job, I worked at Page 2

Heading Home driving the shuttle. I would go pick up residents medications, pick residents up from appointments, work, drop them off at Heading Home Westside Shelter. Run errands for the shelter amongst other things.

Experience

· RETAIL MERCHANDISER PROVANTAGE 02/2022-10/2023 Albuquerque New Mexico .

SHUTTLE DRIVER/SCREENER HEADING HOME 11/2020-01/2022 Albuquerque New Mexico

· CUSTOMER SERVICE/ ADVENTURE GUIDE MAVERICK 11/2017-10/2020

· Albuquerque New Mexico

SALES ASSOCIATE/CUSTOMER SERVICE LOWES CALL CENTER 08/2013-10/2017

· Albuquerque New Mexico

RECEPTIONIST/ A VIRTUAL RECEPTIONIST 08/2009-07/2013

· Grants New Mexico

REFERENCES: Cheryl Martinez- Adventure Guide- 505-***-**** Jeremy Bacoccini-505-***-****

Caroline Lopez- professional cleaner-505-***-****

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