Customer Service Team Members

CD

CARRIE DICK

************@*****.*** 812-***-**** Batesville, IN 47006

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Decision-Making

Team Building

Recordkeeping

PPE Use

Team Management

Teamwork and Collaboration

Hands-on learner

Reliable and Trustworthy

Organization and Time Management

Machine Operation

Quality Inspection

[Type] Measuring

Valeo Engine Cooling Greensburg, IN

Core Builder

04/2015 - Current

I built condensers on the corebuilds.I make sure that the quality is good before they go to the next station by checking them every hour to make sure that they are in spec and meet our quality standards.

Implemented strategies designed to reduce waste materials associated with the construction process.

Followed detailed instructions provided by architects or engineers when constructing cores.

Valeo Engine Cooling Greensburg, IN

Team Leader

08/2020 - 08/2021

Coordinated team activities and delegated tasks to ensure efficient completion of projects.

Developed strategies for problem solving and conflict resolution among team members.

Conducted regular performance reviews to assess individual team member progress.

Created training materials and conducted group trainings on new processes or procedures.

Monitored daily workflow to ensure adherence to established policies and procedures.

Valeo Engine Cooling NV

Team Lead Trainer

08/2016 - 07/2019

Developed and implemented training programs for new team members. Conducted performance reviews to identify areas of improvement for team members.

Provided guidance and mentorship to junior trainers in the organization. Created a system of rewards and recognition based on individual performance.

Summary

Skills

Experience

Assisted with recruiting, onboarding, and training processes for new hires. Maintained records on employee progress, training sessions, and feedbacks.

Monitored performance metrics to assess effectiveness of training programs.

Engaged in one-on-one conversations with staff regarding career development plans.

Valeo Engine Cooling Reno, NV

Back up Supervisor

Directed and supervised team of 15 employees in daily operations. Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.

Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.

Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.

Monitored employee productivity levels on a regular basis to identify areas of improvement.

Provided guidance and direction to subordinates regarding job duties and responsibilities.

Organized special events such as company picnics or holiday parties for employees.

New Horizon Computer Learning Center Reno, NV

Excel 2016, Part 1&2

05/2017

Education and Training

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