Customer Service High School
Resume:
FATIMA SANCHEZ
EL PASO, TEXAS 79936
**********@*****.***
Summary
A result-oriented Bilingual Operations professional with significant experience in the management and administration of day-to-day operations of a high school and administration support for faculty and administrators. Major strengths in workflow production, research, and problem solving, heavy customer service, interaction with parents and staffing and personnel. A dependable through and well organized planner with successful track record in customer service.
Profile
Attendance Clerk for High School for 5 years.
Customer service for FedEx for 10+ years> Assisted customer to track their packages and whereabouts
Unit Manager for FedEx for 1 year
Customer service for Costco.com for 1+ years>Helped members with their orders and everything else they needed help with.
Was live chat for Costco.com for 6 months >Assisted member with orders and I worked from home
Tech support and concierge service for Costco for 2 years + > Assisted member with tech support with their TV’s, PC’s and Major Appliance.
Worked for Kech Department of Education for 5 months, was a Work from Home position
Processed and verified applications for Southern California Edison for solar panels.
Professional Experience
Maintained office attendance for High School made sure students were at school daily if not would call parents to see why the child was not in school did that daily.
Tracked packages for customer for FedEx to check when their packages with get delivered or if any delays, did customer service for 10 years+.
Managed 11 agents with calls and other customer service.
Assisted member with order on Costco.com checked for any delays.
Assisted member with tech support on any device they were calling in to get help with
Assisted caller with their FAFSA online to make sure everything was submitted carefully and, also looked up any kind of application they had applied for online on Studentaid.gov
Worked as a Backup Administrator for SCE to process applications for Solar panels, looked over applications to see if everything was accurate and matching and it was Work from Home position
Accomplishments
Assisted Principle and High School Secretary with all of office work that was needed to be done.
Helped customers with their packages track them for them.
Assisted member to check on orders and any other information they need on Costco.com.
Helped member to get their TV’s, PC’s up and running again with some trouble shooting steps and, also helped member get their major appliance working by contacting the OEM.
Have computer skills such as Microsoft Word, Excel, PowerPoint, Word perfect.
Maintained excellent customer service and build rapport with customers.
Maintained an excellent rapport with callers on the line to assist.
Maintained an APH for applications that are being processed and verified, processed over 50 applications a day.
Education
Graduated from Van Horn High School
200 W 7th St
Van Horn, Texas 79855
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