Customer Service Maintenance Supervisor

Skills

Dedicated Maintenance Supervisor offering 41 years of successful team management in maintenance- driven roles. Adept at scheduling facilities maintenance to minimizing downtime and safety hazards. Well- versed in equipment troubleshooting and repair with focus on quality and efficiency. Motivated serviceman with 25 years of experience in management positions and exceptional customer service and projected management skills. Delivering well-developed action preparedness plans, favorable vendor contracts and comprehensive regulations compliance. Knowledgeable Facilities Manager articulate in communication and decisive in leadership. Smoothly runs preventive maintenance programs and special projects. Organized supply manager and analytical problem solver. Qualified HVAC brings background in managing and maintaining facility operations. Offers strong safety record and attention to detail. Methodical about checking work and correcting concerns. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem- solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level management position. Ready to help team achieve company goals.

HVAC

Construction

Special projects

Electrical

Duct design

Plumbing

Refrigeration

Sales

Facilities oversight

Effective managerial techniques

Facilities management

Excellent managerial techniques

Managerial background

Robert Savoie

Facilities Director + Buildings Manager

Address Maynard, MA, 01754

Phone 1-978-***-****

E-mail *********@*****.***

WWW https://bold.pro/my/robert-savoie-

230*********/637

Work History

Facilities Inspection

Maintaining facilities

Project manager supervision

2021-06 - Current Facilities Director + Buildings Manager Town Of Maynard, Maynard, MA

Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.

Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment. Served as point of contact for internal and external customers seeking support and information.

Communicated with general managers and facility teams regarding upcoming repairs and projects.

Built relationships with vendors and contractors to support timely and cost- effective services.

Assisted with meetings and conference room reservations. Managed and coordinated all facilities maintenance and repair projects within time and budget constraints.

Defined and coordinated preventative maintenance plans to support longevity of facility systems and equipment.

Monitored and enforced budget for all facilities-related activities to reduce unnecessary expenses.

Collaborated with other departments to foster efficient use of facility space and resources.

Conducted regular facility inspections to identify repair needs or improvements. Scheduled, coordinated and supervised all facility-related tasks and activities to monitor performance.

Collaborated with contractors, vendors and stakeholders to support on-time projects completion.

Enforced compliance with applicable health, safety and environmental regulations to reduce risks.

Negotiated with vendors to secure cost-effective pricing and terms for facility- related services and supplies.

Provided support and services related to mail and deliveries. Maintained facility grounds, equipment and safety compliance. Reviewed and oversaw construction and renovation projects. Developed and oversaw budgets for facilities and worked within cost restraints. Oversaw building automation system and monitored HVAC, security and audio- visual systems, maintaining functionality of equipment. Created and implemented operational policies, processes and procedures to keep facilities running smoothly.

Oversaw annual budget to handle supply, labor and maintenance needs. Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.

2020-05 - 2021-06 Field Service Manager

Spadafore Oil + Energy, Leominster, MA

Led team of up to [Number] service technicians in field activities. Reduced time to complete service calls and expertly retained key customers. Spearheaded process improvement initiatives to reduce service costs. Installed and provided technical support for equipment. Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement. Evaluated employee performance and conveyed constructive feedback to improve skills.

Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Managed senior-level personnel working in marketing and sales capacities. Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

2018-04 - 2020-04 General Manager

Wilmington Air, Wilmington, NC

Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Managed budget implementations, employee evaluations, and contract details.

Implemented operational strategies and effectively built customer and employee loyalty.

Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures. Developed and maintained relationships with customers and suppliers through account development.

Developed and implemented strategies to increase sales and profitability. Formulated policies and procedures to streamline operations. Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.

Trained and guided team members to maintain high productivity and performance metrics.

Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Interacted well with customers to build connections and nurture relationships. Assisted in recruiting, hiring and training of team members. Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Managed purchasing, sales, marketing and customer account operations efficiently.

Monitored daily cash discrepancies, inventory shrinkage and drive-off. Mitigated business risks by working closely with staff members and assessing performance.

Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Negotiated price and service with customers and vendors to decrease expenses and increase profit.

2017-01 - 2018-04 Installation Manager

Odyssey Fire Protection, Wilmington, NC

Directed teams in installation, testing, start-up and system commissioning tasks. Translated main cable and equipment location blueprints to technicians while declaring system outages and rerouting staff for timely service completion. Developed and implemented construction plans according to client specifications and expectations.

Analyzed and evaluated construction bids to select most cost-effective contractors.

Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services.

Prepared detailed project estimates and reports for management review. Conducted critical pre-installation conferences with general contractors, subcontractors, consultants, and manufacturer's representatives. Negotiated labor contracts with general contractors and subcontractors. 1982-04 - 2015-05 Owner-Operator

Service !st HVAC, West Townsend, MA

Evaluated suppliers to maintain cost controls and improve operations. Managed day-to-day business operations.

Consulted with customers to assess needs and propose optimal solutions. Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.

Trained and motivated employees to perform daily business functions. Trained and developed team members to build human capital. Monitored market conditions to set accurate product pricing and take advantage of emerging trends.

Generated revenues yearly and effectively capitalized on industry growth. Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.

Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers. Education

Fishing

Conducted target market research to discover customer needs and analyze competitor trends.

Established foundational processes for business operations. Discovered areas of improvement by generating quarterly operational and sales reports.

Managed large budgets, collaborating with other departments to eliminate redundancies.

Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs. Assessed damaged materials and notified maintenance personnel of needed repairs.

Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.

Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.

Conducted audit inspections and independent checks to verify parts and materials.

Performed statistical analyses to gather data for operational and forecast team needs.

Introduced new methods, practices, and systems to reduce turnaround time. Prepared bank deposits and handled business sales, returns and transaction reports.

No Degree: Electrical Engineering

Mt Wachusetts Comunity College - Gardner, MA

1978-09 - 1979-05 Heating, Air Conditioning, And Refrigeration Installation And Repair

Associated Technical Institute - Woburn MA

Completed professional development in HVAC

1978-01 - 1978-09 HVAC

New England Fuel Institute - Watertown MA

Completed professional development in HVAC

1977-09 - 1977-12 HVAC

Wentworth Institute of Technology - Boston, MA

Professional development completed in HVAC

Bass fisherman, was semi pro but now just for enjoyment.

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