Technical Support Engineer

WILLIAM HERBERT

Provo, Utah ***** 385-***-**** ****@*************.**

Flexible Technical Support Engineer with 34 years of experience helping clients maintain smooth operations. Expertise in all systems and environments. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components. Troubleshooting

customer relations

Performance Optimization

Network Operational Enhancements

Teamwork and Collaboration

Computer Security

System Troubleshooting

Issue Research

Technical Troubleshooting

Technical Support Engineer, 10/2019 - 03/2024

Legrand – Draper Utah

Responded to support requests from installers and end-users and patiently walked individuals through basic troubleshooting tasks.

Technical Support Representative, 01/2016 - 01/2017 Vivint – Lindon utah

Used ticketing systems to manage and process support actions and requests. Technical Support Engineer, 05/2006 - 07/2014

Bluehost.com – Orem-provo area Utah

supported customers in the creation and maintenance of websites Bachelor : Computer Science, 2005

Utah Valley University - Orem UT

studied software engineering and program design

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

EDUCATION

A+certified in software and hardware

CERTIFICATIONS

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