Information Technology Technical Support

U.PALANIVEL

* *** ***** ******** ****** woraiyur Tamilnadu, Tiruchirappalli-620003 91-999******* *************@*****.***

CAREER OBJECTIVE:

To build my career in I.T enable services sector of the economy to unleash my computer skills, abilities and talent in the below area there by maximizing productivity for the mutual benefit of myself

And ensure the company's success. To work in a challenging atmosphere where I could get an opportunity to learn and develop my technical skills.

EDUCATIONAL QUALIFICATION:

Course

College/University

Year of Passing

% Obtained

M.sc (I.T)

(Master of Science in Information Technology)

Alagappa University, Karikudi.

Dec 2009

61%

P.G.D.B.A

(Post Graduate Diploma in Business Administration)

Christ Institute of Arts and Science, Bharathidasan University, Trichy.

Apr 2004

69%

B.C.A

(Bachelor of Computer Application)

National College,

Bharathidasan University, Trichy.

Apr 2003

64 %

IT EXPOSURE :

Server : Windows 2003, Windows 2008, Windows 2012 R2.

Operating System : Windows XP, Windows 7, Windows 8.1, windows 10.

Application S/W : VB 6.0, MS-Office, CorelDraw, Photoshop, Oracle 9i, 10g, Tally Prime and ERP9.

Query Language : SQL, Oracle, FoxPro.

Hardware & Networking: Peripherals, Drivers and Software Packages, Installation & Troubleshooting &

Maintain Local Area Network, Firewall, and CCTV.

PROJECT DETAILS :

Project Name : WEB BROWSER

Front End : VB

Back End : MS-ACCESS

TECHNICAL QUALIFICATION:

Hardware Certification Completed.

TECHNICAL SUPPORT SKILLS:

Assembling, hardware up gradation and troubleshooting

OS installation - Win XP, Win Vista, Windows 7, Windows 8 and windows 10.

Windows maintenance and upgrade and migration.

Disk Management, partitions.

User Profiles Backup and Restore.

Mail client configuration, backup, restore and troubleshooting (Outlook, Thunderbird, Opera, and Zimbra).

Antivirus update & virus protection.

Printer and Scanner installation and troubleshooting.

Basic Networking, Map drive, Data sharing, Sharing folder and device & Printer.

TCP/IP Configuration, Internet Maintenance.

Networking in Domain environment, & troubleshooting.

Cabling, patching, and LAN troubleshooting.

Data Cards configure and troubleshooting.

Any desk and Awesun and Team viewer configuration.

Zoom meet and google meeting configuration.

Handling and Maintenance for CCTV.

Handling and Maintenance for BIOKEY attendance systems.

Handling and Maintenance for SAP ERP systems.

Handling and Maintenance for Asset Management systems.

Handling and Maintenance for EPBX intercom phone systems.

TOTAL WORKING EXPERIENCE :

16 + YEARS

Company Name : M/s. Integrated Info System

Profile : Tally

Location : Trichy

Designation : ADMINISTRATION WITH SALES

Dept. : ADMIN - HOD

Date of Joining : June 2020

Date of Relieving : Feb 2022

Company Name : M/s. SJLT GROUP OF MILLS

Profile : Spinning and Textiles Mills

Location : Namakkal

Designation : MANAGER/EDP/IT

Dept : IT

Date of Joining : June 2015

Date of Relieving : May 2020

Roles and Responsibilities:

Ensure the day-to-day network activities of client’s for closing issues towards satisfaction.

Monitoring and maintaining computer systems and networks.

Monitoring devices (Routers, switches) locating the fault by performing diagnostics & raising the faults if necessary.

Handling and Monitoring Firewall (Sophos XG 125 and Cyberome 32 ING) and give the report to top Management.

Monitoring Bandwidth Utilization of different sites & taking reports.

Ticket, Assignment and Escalations process.

Maintain documents of work perform during the day.

Maintain Spindle handling software (cop sorter, Premier ultimo, Uster, Visual Manager, and Elmeasure).

Maintain Asset Management system.

Perform Troubleshooting end-to-end between the two sites.

Handling EBEX and intercom phone configurations.

Handling Client system, servers, CCTV cameras, Web based Prime ERP software and RF Tower Links.

Controlling and monitoring of network security system like antivirus servers (K7 Total Security) and client.

Handling and Monitoring Bio-key Attendance system (ESSL and Hi-focus).

Company Name : M/s. Essaar Sign Industires

Profile : Sign Board Industries

Location : Trichy

Designation : Executive

Dept : IT

Date of Joining : June 2014

Date of Relieving : June 2015

Roles and Responsibilities:

Installing and configuring computer hardware operating systems and applications.

Monitoring and maintaining computer systems and networks.

To install and configure new IT equipment.

Assist in technical upgrading and maintaining of entire desktop systems.

Internet & LAN configuration, troubleshooting.

Data Backup for all users and mange antivirus update (eset).

Manage shared folders and devices through permission.

Company Name : M/s. Srienergy Pvt Limited

Profile : Valves, Flow heads, Choke Manufacture Company

Location : Viralimalai, Trichy

Designation : Executive

Dept : EDP / IT

Date of Joining : Sep 2013

Date of Relieving : May 2014

Roles and Responsibilities:

Manage Domain environment for two sites through remote support (Team Viewer, Ammyy admin any desk).

Mail Clients configuration backup &Troubleshooting (MS Outlook, Outlook Express).

Manage shared folder and devices through permission.

Data Backup of all users and Handled Inventory management.

Local and Network Printer configuration and Internet & LAN configuration, troubleshooting.

Software troubleshooting update and patch installation.

Manage Antivirus (Symantec, Avira, eset).

Issue H/W, S/W and accessories to users.

Desktop Computers, Printers, Routers, Switches, firewalls, Phones, Smartphones, Security updates and patches.

Company Name : M/s. Cethar Limited

Profile : Boilers Manufacture Construct thermal power plants Company

Location : Trichy

Designation : Junior Executive

Dept : EDP / IT and ERP / IT

Date of Joining : Feb 2006

Date of Relieving : Sep 2013

Roles and Responsibilities:

Maintaining Administration group policy and Login Script and domain name creation.

Maintaining Layer 3 switches, routers and High Speed Modems etc.,

Maintenance of 1500 desktop and (Windows and Linux) servers.

Maintenance and Control of Oce laser plotter, inkjet plotter and Laser Printers.

Controlling and monitoring of network security system like antivirus servers (Symantec) and client.

Handling for AMS (Asset Management Systems).

Handling and maintain for EPBX intercom phone systems.

Handling backup and retrieval system process of client and servers.

Installation and mail configuration for ms outlook and outlook express.

Installation and maintain Oracle 10g as server and client.

Installation and maintain of Citrix as Client.

Installation of Windows Operating system and hardware drivers.

Installation and maintained and problem solving for all type of Hardware and software.

Troubleshooting of all types of windows server/desktop/laptops.

Troubleshooting and solving and replacement for hardware peripheral issues.

Troubleshooting and solving for networking related issues.

Troubleshooting and solving for printers (Laser and Inkjet) and scanner related issues.

Troubleshooting and handling of server, client systems and software related issues.

Company Name : Zonix Computer Education

Profile : Computer Education Centre

Location : Trichy

Designation : Customer Support Service Engineer

Date of Joining : Dec 2004

Date of Relieving : Jan 2006

Roles and Responsibilities:

Installation of Windows Operating system and hardware drivers.

Handling of dekstop systems and software related issues.

Installation and maintained and problem solving for all type of Hardware and software.

Troubleshooting of all types of desktop and laptops.

Troubleshooting and solving and replacement for hardware peripheral issues.

Troubleshooting and solving for networking related issues.

Troubleshooting and solving for printers and scanner related issues.

PERSONAL CHARACTERISTICS:

Quick learner.

Optimistic.

Always tries to develop optimized and efficient work.

Smart worker (as well as can work hard to make the task faster).

Team Player.

Exceptional logic and problem solving skills.

Personal Details:

Date of Birth/Age : 19.05.1983, 38 years

Marital Status : Married

Father Name : P.Udayakumar

Sex : Male

Nationality : Indian

Language Known : English & Tamil

I here declare that the details furnished above are true to my knowledge and may be subjected to any sort of verification.

(U.PALANIVEL)

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