Customer Service Appointment Setter
Resume:
Desiree N. Burris
***************@*****.***
Reliable with skills and experience in management and customer service. Committed to ensuring customer satisfaction in the needed environment. Quick learner, adaptable and confident; a natural troubleshooter with strong communication skills. Highly organized and skilled at balancing the needs of customers in both personal and professional capacities.
SKILLS AND EXPERIENCE
Account Payable Computer Skills/AutoCAD Fast Learner Punctual and Reliable
Account Receivable Communication Inventory QuickBooks
Active Listening Confident Open-Minded Scheduling Employees
Adaptable/Flexible Dependability Organized Team Player
Attention to Details Excellent Customer Service Positive Attitude Time Management
Peer Support Specialist
Developed and implemented behavioral management and care plans for clients.
Assessed clients' cognitive abilities and physical and emotional needs to determine appropriate interventions.
Kept records or prepared reports for management concerning visits with clients.
Visit individuals in homes or attend group meetings to provide information on agency services, requirements, or procedures.
Submit reports and review reports or problems with superior.
Customer Service
Confer with customers by telephone or in person to provide information, take orders, and obtain details of complaints.
Bank deposits. Open and close store. Count inventory.
Check to ensure that appropriate changes were made to resolve customers' problems.
Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Quickly deescalates customers complaints to ensure a positive outcome with every interaction.
Office Management
Accounts payable and receivable. Data Entry. Filing. Payroll.
Planned, directed, or coordinated operations.
Listened and resolved complaints from customers.
Performed payroll and bank deposits.
Scheduled and trained staff.
Work History
Shift Leader Pizza Hut, St. Charles, MO 03/10/2023-07/20/2023
General Manager S.N Enterprises Seven Eleven, St Louis, MO 01/02/2016-10/30/2022
Office Manager Falcon Finishing Systems, Eureka, MO 09/01/2009-12/30/2019
Education and Certificates
Connections to Success (PPD) Certificate St Charles, Missouri
Personal and Professional Development 2024
Puxico High School Diploma Puxico, Missouri
Contact this candidate