Customer Service Agent

HLENGIWE NDEBELE

PROFESSIONAL SUMMARY

Hlengiwe Ndebele is an Aspiring Senior Client Consultant and or a Claims and Client Consultation Specialist holding her National Senior Certificate (Grade 12) from the Kwa-Mahlobo Senior Secondary School. Hlengiwe further have more than TWO (2) years’ experience working as a Customer Service Agent and a Debt Collector. Hlengiwe always believes that her hands-on experience coupled with the growing knowledge she gained during her studies and during field work prepared her to make a solid contribution in any Claims and Client Consultation Management related field. With a solid foundation in Client Consultation, Hlengiwe is always prepared to put her knowledge and abilities to deliver the best results in everything that she does, while gaining immeasurable experience and skills to advance in her career pursuit. Hlengiwe is a self-motivated, goal orientated, driven and an individual who believes in lifting and empowering others through the knowledge she has acquired, and experiences gained overtime.

PERSONAL DETAILS

Contact : 071-***-****

E-mail address : ******************@*****.***

Location : Johannesburg

Nationality : South African

EE : Black Female

CORE COMPETENCIES

•Competent in Microsoft Word, PowerPoint, Excel, SAP, and Outlook.

•Excellent Customer Service skills.

•Client Management skills.

•Excellent knowledge of the law and other regulations.

•Highly organised and analytical and inquisitive with excellent attention to details.

•Technical, Human and Conceptual skills.

•Always maintain a proactive approach in the working environment for ease in taking ownership and accountability.

•Filling or Paper Management skills.

•Ability to accurately track inventory and compile reports.

•Mathematical proficiency and Financial Acumen.

•Highly motivated, energetic, Sound judgement and good reasoning abilities.

•Good managerial and interpersonal skills and ability to work under pressure.

•Time management, Organizational and planning skills.

•Great team player and can work well independently.

EXPERIENCE

[Customer Service Agent] [Altron (SASSA)] [January 2021– December 2022]

Duties Include:

Inbound calls for unemployed South Africans who want to apply for SRD grant, checking their statuses and assisting those that want to appeal their outcome.

oPerforming essential duties relating to other grants such as social grants, disability and foster care grants.

Ensuring that all administration relating to SRD grants are completed effectively and closed.

[Customer Service Agent] [Call Force (UIF)] [May 2020– December 2020]

Duties Include:

Fast paced inbound calls for customers that wanted to register for u-filing.

Assisted businesses on their discrepancies and also helped them register for both domestic and commercial businesses.

Protected assets by establishing and enforcing internal controls.

[Debt Collector] [Nimble Group (Norman Bisset and Associates)] [September 2019– March 2020]

Duties Include:

Generated leads and turned them into opportunities for collection.

Contacted potential customers via telephone and emails.

Built long term relationships with existing and new customers.

Collected debt on behalf of clients like AVIS car rental, Standard bank, African Bank in order to meet revenue targets.

EDUCATION

Institution :Kwa-Mahlobo Senior Secondary School

Qualification :National Senior Certificate (Grade 12)

Status :Completed

Institution :Bolton College

Qualification :Call center

Status : Completed

ACHIEVEMENTS

Call Center Certificate.

GOALS

To achieving my set goals and keeping myself dynamic in the changing scenario to become a Senior Client Consultant and or a Claims and Client Consultation Specialist.

To become an excellent Claims and Client Consultation Specialist taking up challenging works in the Industrial structure with creative and diversified Projects and to be part of a Constructive and fast-Growing World.

To make a position for myself in the competitive corporate world and contribute to achieving the goals on both professional and personal level.

To work in an environment that challenges me to improve and constantly thrive for perfection in all the tasks allotted to me so that I can be able to showcase my Claims and Client Consultant Management Skills.

VOLUNTARY WORK

During the 2020 Covid-19 lockdown period: (In my spare time)

I volunteered to assist by tutoring grade 12 learners in my local high school.

I was empowering other students from University as well by volunteering and tutoring them thus adding value and quality to the community and education development.

I was assisting in screening people in my community and asking them questions for possible Covid-19 symptoms.

HOBBIES AND INTEREST

I enjoy being involved in community outreach, cultivation projects that afford me the opportunity to make an impact on society. I enjoy going on a new outdoor adventure as well as fitness training I also take joy in forming part of the preparations team at my church which has taught me a lot on what it takes to coordinate and organize events and gatherings.

REFERENCES

Available upon request

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