Call Center Virtual Assistant
Resume:
Dannah Lynne R. Saturnino
***************@*****.***
Personal Information:
Name: Dannah Lynne R. Saturnino
Age: 29 years old
Date of Birth: January 10, 1995
Religion: Catholic
Sex: Female
Nationality: Filipino
Marital Status: Single
Height: 5’6
Weight: 85 kg.
Contact Number: +639-*********
Email Address: ***************@*****.***
Others: Single Mother
Skill in Call Center
• Attention to Details and Organizations
• Clear and effective communication
• Adaptability
• Empathy
• Hard working
• Patience in customers
• Know how to handle things in situations
• Knows how to handle things in being calm
Technological Proficiency
Problem Solving abilities
Time Management Skills
Skills for Caregiver / Medical assistance
• Being attentive to patients' well-being and safety.
• Caring and patient manner.
• Monitoring and scheduling medical appointments.
• Cooking meals and handling other household duties.
• Hands on in experience in assisting patients in toileting, shower dressing,
brushing and maintaining their personal hygiene
• Skilled in performing light housekeeping and providing companionship
• Ability to remember drugs and their administration timings
• Adaptability
• Empathy
• Skilled in assisting patients with activities essential in their daily lives
• Experience in checking blood pressure, pulse, respiration and other vital signs
• Knows how to see if the patient is already in Danger or Emergency
• Knows how to handle Diabetic patient with injectable insulins
• Patience and Empathy
Work History in call center
Savvy Bracket, Loakan road .Baguio City, Benguet ( 8 months)
o Answers incoming calls and respond to customer’s email.
o Management and resolve customers complaints.
o Sell products and place customer orders in the computer system.
o Provide product and service information to customers.
Leidenschaf Data Base, Bokawkan Baguio City, Benguet (3 months)
o Place notes direct to the note pad and send to the students
o Listen to the recordings and re-type it
Virtual Assistant, V1 online training (2 months)
Virtual Assistant V1 handler (1 year )
Online Seller
o Recently doing
o Since 2014
Foundever November 10 2022 – January 7, 2024
o Answers incoming calls and respond to customer’s email.
o Management and resolve customers complaints.
o Virgin Voyages account. Cruise line
o Manage and handles sailors request per cabin
Work History in Caregiving
Nursing home Baguio City
2019-2020
o Worked as a Caregiver
o Took care of aged people
o Do daily work for the aged
Private Caregiver
2020-2021
o Took care of a baby which is 2 and a half years old
o Baby sitter
o Do the daily chores for taking care of a baby
Rippling River Nursing Home
2021
o Caregiver
o Taking care of aged people
o Helping them for daily chores
Private Caregiver, Tran coville Baguio city
o Stroke Patient
o 6 months
o Completed and highly recommended by the employer
Patient was transferred to province
Private Caregiver, Pines Woods Subdivision Baguio City
o Doctor Dominguez
o 5 months
o Highly recommended by the Family
Cause of work done (died last august 2022, due to old age)
Educational Background
Elementary:
Baguio City Quezon Elementary School
(Upper Session (near fvr gym)
2003-2012
Secondary:
Son town International School
(Navy Base Baguio City)
2012- 2015
Tertiary / College:
University of Baguio
Under graduate
Hotel and Restaurant Management – Major in Culinary
2015-2018
MMS CAREGIVING SCHOOL
2021-2022
OBJECTIVES:
Seeking a position as a call center representative at Leeds groups, bringing ability
to influence product purchase and provide information to customers, I am a well-spoken
and calm individual that possess exceptional communication skill useful providing
information to clients. I want to succeed in a challenging environment and I want to
contribute to the achievement of the company. A highly motivated and hardworking individual looking for responsible role in a reputable organization. To work in a professional, helpful and
flexible manner, maintaining confidentiality at all times.
OBJECTIVES:
Seeking a position as a caregiver, I am willing to give and provide adequate care to my
patient, monitor patient’s vital signs, and provide personal care like dressing bathing the
patient, specially to provide extra care to my patient in his / her needs and medical health. I am
also willing to secure challenging and responsible position that will allow me to utilize my
caregiving experience and supervisory skills. I am also willing to undergo training to my patient
cases.
Contact this candidate