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Call Center Virtual Assistant

Central, Tarlac, Philippines
April 13, 2024

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Dannah Lynne R. Saturnino

# *** ******** ****** ****


Personal Information:

Name: Dannah Lynne R. Saturnino

Age: 29 years old

Date of Birth: January 10, 1995

Religion: Catholic

Sex: Female

Nationality: Filipino

Marital Status: Single

Height: 5’6

Weight: 85 kg.

Contact Number: +639-*********

Email Address:

Others: Single Mother

Skill in Call Center

• Attention to Details and Organizations

• Clear and effective communication

• Adaptability

• Empathy

• Hard working

• Patience in customers

• Know how to handle things in situations

• Knows how to handle things in being calm

Technological Proficiency

Problem Solving abilities

Time Management Skills

Skills for Caregiver / Medical assistance

• Being attentive to patients' well-being and safety.

• Caring and patient manner.

• Monitoring and scheduling medical appointments.

• Cooking meals and handling other household duties.

• Hands on in experience in assisting patients in toileting, shower dressing,

brushing and maintaining their personal hygiene

• Skilled in performing light housekeeping and providing companionship

• Ability to remember drugs and their administration timings

• Adaptability

• Empathy

• Skilled in assisting patients with activities essential in their daily lives

• Experience in checking blood pressure, pulse, respiration and other vital signs

• Knows how to see if the patient is already in Danger or Emergency

• Knows how to handle Diabetic patient with injectable insulins

• Patience and Empathy

Work History in call center

Savvy Bracket, Loakan road .Baguio City, Benguet ( 8 months)

o Answers incoming calls and respond to customer’s email.

o Management and resolve customers complaints.

o Sell products and place customer orders in the computer system.

o Provide product and service information to customers.

Leidenschaf Data Base, Bokawkan Baguio City, Benguet (3 months)

o Place notes direct to the note pad and send to the students

o Listen to the recordings and re-type it

Virtual Assistant, V1 online training (2 months)

Virtual Assistant V1 handler (1 year )

Online Seller

o Recently doing

o Since 2014

Foundever November 10 2022 – January 7, 2024

o Answers incoming calls and respond to customer’s email.

o Management and resolve customers complaints.

o Virgin Voyages account. Cruise line

o Manage and handles sailors request per cabin

Work History in Caregiving

Nursing home Baguio City


o Worked as a Caregiver

o Took care of aged people

o Do daily work for the aged

Private Caregiver


o Took care of a baby which is 2 and a half years old

o Baby sitter

o Do the daily chores for taking care of a baby

Rippling River Nursing Home


o Caregiver

o Taking care of aged people

o Helping them for daily chores

Private Caregiver, Tran coville Baguio city

o Stroke Patient

o 6 months

o Completed and highly recommended by the employer

Patient was transferred to province

Private Caregiver, Pines Woods Subdivision Baguio City

o Doctor Dominguez

o 5 months

o Highly recommended by the Family

Cause of work done (died last august 2022, due to old age)

Educational Background


Baguio City Quezon Elementary School

(Upper Session (near fvr gym)



Son town International School

(Navy Base Baguio City)

2012- 2015

Tertiary / College:

University of Baguio

Under graduate

Hotel and Restaurant Management – Major in Culinary





Seeking a position as a call center representative at Leeds groups, bringing ability

to influence product purchase and provide information to customers, I am a well-spoken

and calm individual that possess exceptional communication skill useful providing

information to clients. I want to succeed in a challenging environment and I want to

contribute to the achievement of the company. A highly motivated and hardworking individual looking for responsible role in a reputable organization. To work in a professional, helpful and

flexible manner, maintaining confidentiality at all times.


Seeking a position as a caregiver, I am willing to give and provide adequate care to my

patient, monitor patient’s vital signs, and provide personal care like dressing bathing the

patient, specially to provide extra care to my patient in his / her needs and medical health. I am

also willing to secure challenging and responsible position that will allow me to utilize my

caregiving experience and supervisory skills. I am also willing to undergo training to my patient


Contact this candidate